Rooms and locations are great, however during the stay on 2nd April 2026 the hotel hosted some event that was blasting music throughout the hotel until late in the evening. The event was on the ground floor and I was on the 4th floor so that gives you an idea how loud it was. I spoke to the night manager Bif** (obscuring name) and he basically refused to either ask them to stop or turn it down claiming they had a contract with the event and couldn't even ask them to turn it down. This hotel makes a lot more money from the event than renting out a room so if you come here you should hope that they don't have any events going on or you wont have a quiet night.

Fab boutique hotel on the edge of Richmond. Great suites, fab facilities, a great bar and a hearty breakfast.

From beginning to end our stay was amazing. The staff were friendly and helpful. Car parking is so convenient too, we will be back !!

We were staying for a wedding in Pembroke lodge. The staff were excellent very friendly and helpful. We had breakfast twice and it was absolutely great …. An extensive choice each morning. We had dinner also delicious. Highly recommend it to others.

Excellent location , staffs are great. Clean room with comfortable bed. Plenty of space for parking.

Stayed on Friday 13th. Gretted by the staff on arrival, very plesent and even got us into our room early, this was around 12:30pm which was great. The car park is at a reduced rate of £15 instead of the £25 for the day but thats still mad in my opinion. Not great for someone who's paid quite alot to stay at the property overnight. Room was ok, very small, we stayed here over 10 years ago and the rooms were bigger and nicer, this room had a Premier Inn feel to it, which is disappointing considering the hotel has quite a big name in the area, i feel its lost its specialness. Amentities were poor in the room small towels for the floor and only 1 towel for 2 people. Although only a small problem, quite an annoying issue to need to call down and get sorted, aprtically at 6am, we just wnat to shower and crack on with our morning. Ok place, great location, great staff, rooms have taken a turn for the worse in regards to size and just basicness and sadly unlikely to return, partically for the price.

Great location .. staff are so amazing .. Hotel is amazing too& so dog friendly

Great hotel! Very clean, great service & beautiful area.

Dont know

Good clean room

Great staff!

Was excellent

Great staff. Lovely room. Excellent bar and restaurant. Very noisy at night 😞

The staff

Very welcome as soon as we entered the hotel. Everything was explained and nothing was to much trouble. The room was spotless and the bed was very comfortable. Excellent extras in the room . The only downside was the toilet and even though it was obscured glass cubicle it was slightly off putting knowing your silhouette was outlined whilst …….doing your business. Apart from that highly recommended hotel , great stay .

It was lovely. We were greeted warmly and offered a discount car’s for a cocktail in the bar. My room was nicely kitted out and I had the best nights sleep I’ve had in a hotel. The bar and restaurant were staffed with really good staff and my food and drinks were great. Top draw

Lovely friendly welcome. Advised of of all the local amenities. Excellent breakfast. Great location.

The bigger room was in a renovated part of the hotel. Lots of space and very comfortable especially for a UK hotel

Great location. Good customer service but would have expected fresh water in the room each day and disappointing breakfast.

Beautiful spot, excellent staff, clean rooms, warm welcome