Overall Ratings & Reviews Infinity By Yelken - All Inclusive

All good, but cleaning wish be better...

Pros: lovely modern hotel with a nice view. The lady that served fried eggs in the morning was very pleasant as was female security at the gate to the property. Housekeeping was good. Cons: food was bland and repetitive, no towels or personnel at towel shack, many staff scrolling on their cell phones. Lifeguard did not notice a child drowning and a hotel guest jumped in clothed to save her. He got her to safety and the lifeguard never even looked up from his phone. Waterpark only has limited slides operating, female pool bathroom had 3 stalls. 3 were locked the whole time and the only one that was unlocked did not have a working lock. 1 female reception staff member had a very bad attitude. This resort has the potential to be amazing, but management is missing the ball. We've been to many all inclusives in Mexico and the carribean and this one can not compare to their level of professionalism and service.

Hotel merite 4* la propreté et le service sont a revoir par contre le mini club top et la restauration de qualité

The guests could easily sunbathe by the sea and swim in the sea. That was wonderful. The food was boringly the same, night after night.

The finish is very poor in some places, broken tiles all over areas in the hotel.one of the rooms we had had no working lock on the door and the wall tiling still had spacers in. One room the loo was poorly fitted and the tiling was cracked. Beautiful location, but sadly needs a snagging list

I liked the ocean views but I didn’t like the hotel service, cleanliness, amenities and almost everything. This is not a five stars hotel.

Visited with the family early September. Location is perfect with breathtaking views. Staff is great, many thanks to guest relation girl - Anel. She organized wonderful birthday party for us. All inclusive drinks range is various. The only downside is that people are smoking everywhere, hotel management would need to establish more non-smoking areas. Huge bonus is aqua park, which you can visit free of charge. Sea is crystal clean.

We visited for 11 nights during July. It was super busy with a lot of people, mainly Turkish. Is very messy during meal times because noone is respecting the order. Only local alchoholic beverages, no imported ones. I didn't get what ultra all inclusive means. The hotel areas are not cso clean in general, i guess because it was overpopulated and not enough personnel working. Overall we can visit again but definitely not during the high season, it was very chaotic in my opinion!

Food, drink and entertainment was good, but in general the rooms and hotel conditions wasn’t to the 5 star hotel standards. Design of the rooms and toiletries provision were terrible. There were no lotion, conditioner and shampoo there was only body wash and hand wash. There was no toilet paper in our room for half a day and I need to push them to give us toilet rolls at night otherwise we should wait for the next day service to bring us toilet paper. Only 2 pillows in a 2 person rooms which were not big enough to sleep comfortably. The mirror is above the luggage area and the dressing stool is in front of the TV. There architecture of the building is terrible. It’s not wheelchair accessible at all but also difficult for elderly people to move around. There are loads of non standard steps every where. Each step in a stair case has a different height from 10cm to 30cm. There are not enough lifts and the lifts are too small. Also one of the 3 lifts is always broken. There is not enough WCs in the communal areas and not cleaned and serviced regularly.

The room was not as advertised In the hotel.com room explanation it stated a 104inch tv ...the one in room was 42inch Also the first room I was allocated was a pool and partial sea view and not the sea view luxury room I was told they would change the room the next day After making complaints they found me a room with a great sea view but the standard of the room was very disappointing This is a hotel I definitely will not be staying at again The property is poorly constructed and was dirty and tacky The position of the property on the ocean was fantastic This is one of the only times that what was advertised on hotel.com ( Expedia) and what I was put in were not the same ..the hotel claimed that Expedia were at fault ..I don’t believe that ... The buffet was ok The restaurant offer of al a Carte when I requested before 10am in the morning I was told was fully booked this after they told me I could book the morning of the day I wanted to eat there

Aquapark gedeelte is leuk voor de kinderen. Keuezemogelijk kwa eten voor kinderen is minder.

Il n'y avait aucune propreté, La nourriture froide Personnel non agréable Service non à l'écoute Pleins de choses

Ik raad dit hotel absoluut niet aan. Kamers worden niet schoongemaakt, eten is niet lekker en personeel wilt je absoluut niet helpen.

Yemekler dışında her şey çok güzeldi. Odalar ferah çok güzel. Banyo biraz dar. Duş kapısı tuvalet tarafından açılmalı, diğer türlü banyo kapısının arkasında kaldığı için zorlanılıyor. Otelde çok sayıda çalışan var, hizmette hiç sıkıntı yok. Animasyonlar özellikle havuzda ve denizde güçlendirilebilir. Aqua park saatleri sıkıntılı biraz. Öğle arası kaldırılabilir.

Hotellet ligger rigtigt godt og er meget ren dagligt rengøring ellers var maden meget dårligt og det samme i de 10 dage vi var på hotellet og virkelig dårligt service fra medarbejderne

Ok mad lang kø uhørflig tjener

Das Essen war nicht nur für uns als 8 Personen mit mehreren Zimmern sehr schlecht eher eine Katastrophe, mussten einige aus der Apotheke verarzten, auch nach vielen Beschwerden hat das nicht geholfen. Wir haben den ganzen Aufenthalt außerhalb gegessen. Für solche Fälle sollte das Hotel eine Rückerstattung machen oder Halbpension anbieten. Das sind ca pro Tag nochmal ca 150€ bei einem normalen Essen Mittag und Abend für acht Personen was wir zusätzlich ausgegeben haben. Die Organisation für Spiele am Pool war nicht gerade lustig da der Wassersport im Gemeinschaft Pool gemacht wurde und die Bälle laufend auf den Essen der Urlauber gelandet ist und das jeden Tag. Ansonsten ist es ein schön gelegenes Hotel, die Mitarbeiter bis auf eine Dame sehr unprofezionel an der Rezeption haben sich viel Mühe gegeben. Die Hotel Managerin hat sich professionell verhalten und hatt soweit es ging die Beschwerden von den Kunden versucht zu lösen.

Das Essen war nicht nur für uns eine Katastrophe auch für andere Gäste. Mussten unsere Kinder aus der Apotheke verarzten lassen. Leider hat sich keiner darum gekümmert. Wir haben den ganzen Aufenthalt mit 8 Personen außerhalb gegessen leider. Außer einer Dame an der Rezeption waren alle sehr freundlich. Für solche Fälle sollte das Hotel Rückerstattung machen oder Halbpension anbieten. Jeder Cent für das Essen ist weggeschmissenes Geld. Wir haben ca 100-150 € täglich Geld für außen essen ausgegeben für 8 Personen. Total enttäuschend.

Büyük ve konforlu bir oteldi.Çalışanlar güler yüzlü ve yardımseverdi.Herkesin damağına hitap eden lezzetli yiyecekler bolca mevcuttu.Her türlü içecek ücretsizdi.Çok mutlu olduk.

Otel genel olarak güzel ama en büyük sorun sıra beklemek. Yemek kahvalti falan hep sira bekledik. Havuzda yer bulmak da çok zor. Plajda öyle bir sorun yok