No balcony, no microwave if you wanted to heat food up you purchased elsewhere. You have the arrive at the exact time the hotel requires. I had to wait 4 hours when i just got off the plane. The room they stored my luggage in had bugs because when i retrieved my bags and was allowed in my room they were crawling all on my belongings. With no notice they take a photo of your face and you have to scan your face to do anything there, the restaurant, the pool,the elevator your room its annoying after so many times. The staff was nice, but i definitely would've preferred another place.

Great staff, clean sheets and towels. Nice location. Hotel old, not well kept, miscellaneous dirt, furniture worn out and food choices quite unhealthy.

The cleaning staff did an awesome job always keep on our room very clean thank you so much. Everyone was very helpful at the front desk.

Older property. Some disrepair. Staff is amazing and the breakfast was top notch.

First off, when I got there I was charged extra 102 dollars (later refunded by the manage after I question them) next morning. Room? I paid for a deluxe room and I room fells like terrible quality (worse that 1 start motel in Las Vegas for comparsion). Breakfast provided is good, can complain about it. The hotel itself has a strong smell I don’t know how to describie but isn’t ple

Good staff, rooms show were and tair. Overall good place for short get a way

Yes

Hotel extremely outdated. Room was nasty, shower door looked like it had not been cleaned in years. Restaurant is terrible, service sucks. Breakfast food was like it was the same food from prior days. The cheese bread surely was expired, tasted old/past due. Nightstands had no handles, just the screw sticking out. Had to reactivate room key 2x. Hallways smell, outdoor pool..NASTY. Do not get fooled by the pictures online. It looks NOTHING like it. One of the elevators was broken..I can go on and on...Stay away! You've been warned.

Very beautiful pool side, friendly staff, and good location.

Overall experience was very positive. However, management was completely inflexible in negotiating a last minute situation (partial refund or anything else). Also, lots of construction happening in the facility and around. Sauna needs to be booked in advance and privately for no reason (it can accommodate 10 people or more).

Hotel itself is nice. There is construction going on all around it that takes away from the immediate beauty of the surroundings. Pool is great, views are amazing of the Amazon River and beach. The neighborhood is the ritziest in Manaus and very safe to walk or jog in day or night. WiFi for the first time (I have stayed here a dozen times) was slow to non-operational. Key card would not work and had to be reprogrammed 3 days out of the 5 I stayed there. I would definitely return!

Unclean hotel, looks rundown, despute beautiful nature surrounding it. We got charged $100 by front desk for adding my wofe into my booking, althougg obline it showed only $5 for additional person.

Good

Rude front desk staff. They didn’t provide the Expedia gold benefits. The air conditioner was very noisy. The only really nice thing was the pool.

Good

This is a nice hotel but its showing it's age. However it has excellent views and is located in the rich neighborhood in Manaus. The pool also has amazing views. The elevators take forever and one elevator is down, you could wait 5 minutes for an elevator if its busy. Overall its a good place to stay for a couple days.

The hotel is located in a safe area, and we enjoyed the view from our room. However, the overall cleanliness was disappointing. The glass in the shower was noticeably dirty, and the bedroom had a worn and outdated appearance. With a bit more attention to maintenance and cleanliness, it could be a much better experience.

The infinity pool by the river is incredible. The bar is good, food is average. The rooms are dated and unclean, and you could not leave the air con on, so the room was stifling every time you walked in. The corridors were dark and dank, and smelt musty. Good location but needs improvement.

The shower needs to be cleaned with no black areas. Toilet flushing were weak otherwise the food was good especially the fries.

The staff was very nice.