Overall Ratings & Reviews ONOMO Hotel Casablanca Sidi Maarouf

Nothing unique.

What we don't like is the fact that after we submitted the requirements for transportation that were clearly stated on the reservation option we never got any. On several attempts to speak with someone over the phone calls and text message option that the clerk at the property confirmed was the correct one, we were left hanging out within the airport area for a good two hours. Then we where got to go by taxi which cost us an additional 400 dirham. Make it to the hotel at 2am.

Great business hotel. Staff is friendly

Overall a good place to stay .

Great

The staff was very friendly and responsive. I stayed for one night and the room was clean and comfortable.

Great business hotel.

Excellent staff and service

They do not put a trash can in the bedroom. Only one glass in the bathroom. Not a second one for drinks, even though I was getting a bucket of ice each night for sodas. Did not wipe down bedside table a few times

Great staff!

I booked my stay over a month ago and asked for a crib then. A couple days before check in and during check in I reminded them. I dropped my stuff off and left for a function, the gentlemen I checked in with assured me it would be delivered to my room later. I came back after midnight, no crib. I asked a different guy at front desk for a crib and he said the people responsible for getting it alreafy left and he had no way to get it for me. The bed is probably a full and not big enough for 2 adults and a thrashing toddler. Needless to say I am VERY disappointed and will never be returning.

Mussa at the desk was great and very helpful

No AC , I have been sweating during both nights , the AC was only blowing regular air.

Great business hotel witj easy access to the highway. Friendly staff and great amenities

Overall good. The room was clean. Good location. The staff were nice but were lacking customer service tips. Some good customer service training would help. (but were nice people). Breakfast. (Paid breakfast that was below satisfactory). We only had 2 towels, but the the room was super clean.

Very good.

We arrived at 5:00 pm; we were asked to wait 15 minutes to have the room ready; we waited over an hour! we were not happy but OK (it happens from time to time). Then, after entering the room we found out that the sheets are not clean (probably used by previous guests) with hair, etc. The worst is that when we talked with the reception about this, they were sorry but told us they can do nothing since the cleaning staff already let! needless to say, we were extremely disappointed

Please do not serve day old food at breakfast which is the engine of the day.

Need to improve room & checking facilities.

I stayed one night and loved the hotel. The people where so friendly. I loved the breakfast buffet. All fresh.