Hotel Maya Excelsior

Explore Hotel Maya Excelsior
5.2
Fair
From 57 reviews
Cleanliness

5.4

Room Comfort

3.4

Service and Facilites

6.4

Traveler Reviews Hotel Maya Excelsior

Number of reviews per page
20
40
Top reviews
Juan jose
icon-
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Muy mala limpieza de ropa de cama de habitación y de servicio .
David
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

No good
Juan
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Nada limpio
Gabriel
icon-Business Family
Business Family
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This property is not worth booking. Expedia states that you can pay online to reserve it. Once you get to the Hotel (if you can call it that), the staff tells you that they do not take payments from Expedia and that you MUST pay in cash. It is an inconvenience. Staff DID NOT know what to do. They are liers and very UNFRIENDLY, I would not recommend ever.
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denis
icon-Leisure
Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Very central near the Cathedral and the palace wouldn’t chance using the pool overall outdated and unclean wouldn’t recommend.
Monica
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

It looked like a horror movie stage. Sorry to say this but this was the most scary hotel I have ever stayed
Tania
2.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

El cuarto inundado de cucarachas . El elevador no funciona .
B'alam
icon-Business
Business
2.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Dwayne
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Place was dirty staff did not help
Juan Carlos
icon-Business
Business
8.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Visited by artists and president
Raphael
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Marino
icon-
6.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Ok
Mitzy
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

No hot water
Miguel A
icon-Leisure
Leisure
4.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Otto
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

I don’t recommend this Hotel to anyone!
Marco Vinicio
icon-with Partner
with Partner
4.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

La imágenes que se muestran en la aplicación no coinciden con la realidad. El precio que se paga está demasiado alto a lo que otorgan, es un hotel antiguo con poco mantenimiento.
Luis
icon-Leisure
Leisure
10.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Kevin
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Joseph
4.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Joshua
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

The staff was polite. Gave us a quick tour around the vicinity.
Number of reviews per page
20
40