Overall Ratings & Reviews Fortune Avenue, Jalandhar - Member ITC Hotels' Group

We enjoyed our stay! What was amazing about the hotel was the wonderful staff and amazing food. Everyone greeted us with a smile and took care of all our needs. The parking area needs improvement though!

Great experience

Fortune Avenue Jalandhar is a nice property. The staff is really polite and helpful. Food and mini bar items are also very decently priced. Rooms are clean and big with all the ameneties you would ever need.

Customer service really good One of the staff member Juhi, she really treat really good thanks

My go to hotel in Jalandhar, New property, clean rooms and excellent breakfast.

4 night stay, of which 3 nights had very rowdy parties functions, guests in neighbouring rooms talking (loud) until early hours. Breakfast made members of our group ill - not a great stay in what was a brilliant place last two times.

Warm welcome. Feels like family. Everyone makes me feel so special like family.Will definitely come back again

.

The room was in impeccable state of cleanliness & comfort. However, I was expecting this kind of room to come with loaded fridge (to pay extra isn't a problem).

It is updated and new facility

Front desk employees were not friendly at all. They don't know how to talk to guest or how to diffuse or de escalate situation. Asking for more money when booked online for double bed room for 2 people... Never coming back here again.

The front desk staff was super annoying. Not sure if they are even trained in hospitality of guests or not. No sense of how to talk or how to de-escalate a situation. Paid for one room with double bed but they say only one person can stay there not 2. Initially they said 1500 Rs extra to my guests but when I called the rate dropped to 500 Rs and that to upfront. I requested that I am coming to hotel myself and will pay and let my guests in the room but no they want money first. I was so disappointed by the behaviour our the front desk persons that I just booked an other room online for my 2nd guest. They they don't have a room ready and made my guests wait in the lobby even though the first room was ready. Zero courtesy of sending my guests to one ready room when the other one is getting sanitized. BTW the price of the room that I booked initially and the one that I booked after all that Hassel was exactly the same. May be the front desk people wanted the money for themselves or whatever. Generally send my guest to Ramada but thought that let's try this as it is also a 4 star hotel but utterly disappointed and will never use your services. Thank you

Amazing stay. Great customer service and hotel staff is friendly

Amazing stay. Great staff .. great service

As always a great place to stay !

Overall everything is good

Nice and cleaner. Staff was polite. Just not enough hollywood channels most of them were not subscribed

Staff was very nice and friendly

Great staff at reception. Newly built, clean rooms. Small bugs pop out in the bathroom which was very odd. Hope they keep up with the cleanliness, especially the bathroom. It’s a new hotel and walls already have issues with humidity.

The hotel is well managed and a decent property as compared to the city standards of Jalandhar. One of the best options to stay as the city does not offer much options to choose from.