Hilton Garden Inn Chicago Downtown South Loop

Explore Hilton Garden Inn Chicago Downtown South Loop
8.6
Very Good
From 1,554 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Traveler Reviews Hilton Garden Inn Chicago Downtown South Loop

Number of reviews per page
20
40
Top reviews
Justin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good location, perfect for the marathon stat & finish. Good rooms, beds, showers and gym / pool. Would have no hesitation in recommending this hotel.
Jessica
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel was great - beautiful city views! The customer service was pretty poor - they only clean rooms every other day and leave water in the rooms that you need to pay for unless you have a certain status. The staff at the front desk also were pretty resistant to helping with anything - anytime I asked a basic question they didn’t know and brushed me off. They dont do late checkout requests until the morning of checkout, which is stressful. The morning of my checkout, I was then told they don’t do late checkouts at all, which is untrue, and I eventually was able to check out late.
Read More
Amy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent hotel in a wonderful location of Chicago!
Kelly Rae
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice facility. Very convenient. The restaurant on site had an amazing breakfast.
Dazhanae
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Shower could
Joseph
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Convenient location to Grant Park.
Jamilla
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a good stsy, breakfast was not included but available. Easy walk to most thing. Night time view of the city!
jody
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

good value for the location
Monique
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The views were amazing!!!!!! While the staff was nice and the rooms were clean, there were multiple elevator issues which lead to traffic jams when entering and exiting
Elizabeth
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean
Abbey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

besides the strong cleaning solution smell in the lobby, the hotel was clean, comfortable, quiet, and in a great spot to get you around.
Tamika
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a corner room it was nice, and the view was amazing! You could hear the train sometimes, but not a deal breaker. We would definitely book the room again. We enjoyed happy hour at the restaurant downstairs. Overall we had a great stay.
thomas
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was just okay. Not the cleanest and things were in need of repair such as broken and loud ice machine and loud hvac unit.
Stacy L
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Convenient location. Public transportation is very close or you can walk to a lot of locations. Staff was very friendly and super helpful. Joseph was wonderful. I would definitely stay here again.
Jasmine
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was nice and clean with amazing view of downtown, 10/10. The have a restaurant onsite that serves delicious food and has friendly staff, 9/10. Hotel staff were friendly as well, 8/10.
Brendhan
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel itself was very nice and there was parking right across the street. We arrived about an hour after check-in, but our room was still not ready. They offered us another room, but the corner room and view was the reason I chose here, so we waited a bit longer. Our view was incredible - we could see most of the city to the north, the museum campus, and a bit of Navy Pier. There were no vending machines and the "store" they had in the lobby was completely emptied with the exception of a handful of what appeared to be sparkling water. I had to go to the gas station down the block for drinks and snacks.
Read More
Michael
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very professional and clean property
Raven
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great Service and Excellent Location!!
Albert
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good
Steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room had a great view of the city
Number of reviews per page
20
40