Overall Ratings & Reviews Quality Express Inn & Suites

You get what you pay for. Spend the extra $$ and book somewhere else. First, the good things: The room was clean (for the most part) and the hotel staff were super friendly (although my sister was convinced that both the hotel owner and the night time registration clerk were both creepy psychopaths that were going to murder us in our sleep). I thought they were nice. Which is why it's getting 2 stars instead of just 1. Now the bad: Half of the reason we booked t his hotel was because the pool looked awesome on the website. When we got there, the pool was not only closed, but looked like it had been closed for a while as the place was being used for storage. No where on the website did it indicate that the pool was closed. As I was checking in The hotel has a strict "No Smoking" policy: There is a sign on the door leading to the lobby that indicates there is no smoking allowed in the building. At the registration desk there are two signs indicating no smoking and that if it is discovered a guest smoked inside their room, a $150 cleaning fee will be added to their bill. At check in the clerk not only verbally told me "no smoking" but I had to sign an agreement as well that said I wouldn't smoke. About the time I was signing that, the hotel owner came to the front desk to make sure my check in was running smoothly and also told me that if I wanted to smoke I'd have to go outside. Fine. Neither my sister nor I smoke. I signed (more on this in a minute). The

Carpeting was filthy. Cockroaches. No breakfast as advertised. Barely got coffee, luke warm and no creamer. No pool as advertised. Sign on door, in case of fire, dial Operator. No cord on phone to make an emergency call. This is non-compliant with many regulations. Non working alarm clock. Had to have help getting TV to work.

Checked in and dozed off to sleep woke up with unexpected visitors in bed with me, Bedbugs. They refunded me and I immediately moved to another hotel.

high speed traffic through parking lot. very noisy. Almost got hit by non guest!!!

The only reason for my stay is that it was night and I couldn't see the road in the thunderstorm. If there hadn't been a power outage, I would have chosen one of the other hotels next door. After checking in, I noticed this property used to belong to another company. It has not been renovated at all. The carpets are nasty. While the sheets and towels are dingy and some have stains, they did smell clean so at least they arè trying. I hope someone will see this and help the owners bring this facility back to its original purpose. On a brighter note, the desk clerk was sweet enough to light my way back to my car and lit up the parking spot in front of my room. THEN the lights came back on.

We walked in and left within 5 minutes of seeing how dirty it was.. there was a roach crawling on the headboard.. we pulled the sheets back and found bed bugs.. the walls were falling apart everything was either dirty or yellow. we literally left 5 minutes after checking in but they don’t give refunds so I paid $65 for 5 minutes..

There's a presence of bed bugs in the room i was in and actually the employee made sure that I have a room on the 2nd floor and the ice machine was out of order. The room was in need of a thorough cleaning

The bed was old and needs new mattress and the pillows flat. It felt like you were sleeping upside down

The hotel was clean and comfortable. My only complaint was that the lobby was locked at all times, requiring going outside and ringing the bell to get into the lobby for coffee in the morning. (Coffee was cold, by the way.)

Cigarette smell was really bad!! Beds are only doubles

Their were roaches everywhere. I've stayed several times but always on the second floor. The past two times we've stayed it's been on the bottom floor and the bugs were terrible

The man at the front desk was so kind and helpful. The hotel is dated but the water was warm, the sheets clean and it was quite.

Much needed for some relaxation.

Bedbugs

My biggest issue was there was a riach in the microwave alive. Where else could they have been. I have pictures

Toilet would barely flush, they refused room service and declined to provide clean towels. Found bugs in the room and in our food we had set on the counter. Multiple cigarette burns in bedding, blood stains on sheets.

Do not recommend. super sketchy

It was a good value for the price.

Location is perfect.

The staff and people were generally nice Roachs