JW Marriott Kuala Lumpur

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Overall Ratings & Reviews JW Marriott Kuala Lumpur

Traveloka (1,242)
Other sources (1,002)
9.0
Exceptional
From 1,242 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.7

Location

9.4

Service and Facilites

9.1

People often mention about JW Marriott Kuala Lumpur
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Room Space (59)
Bedroom (59)
Staff Friendliness (55)
Bathroom (54)
Distance to City Center (52)
Surroundings (48)
Ambiance (48)
Accessibility (41)
Hotel Area (41)
Check-in/out Time (37)
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Traveler Reviews JW Marriott Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
L***y
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
Recommended while in the city center
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L***i
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9.4
/10
Reviewed 3 week(s) ago
Very nice hotel and supreme location.. Love it.
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B***O
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Leisure
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9.4
/10
Reviewed 4 week(s) ago
Fast check-in process and no issue during my stay
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Stephanie Y.
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9.4
/10
Reviewed 4 week(s) ago
Comforting bed and spacious room
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A***a
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Had a good experience staying in here, will be back soon!! Thank you!!
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e***a
icon-Business
Business
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9.4
/10
Reviewed 6 week(s) ago
I love it, will get back if I'm in KL
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ไพโรจน์ เ.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Excellent service. They changed the breakfast time to Suhoor (morning meal), which was great. The location is in the city center, and the rooms are clean and spacious.
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Jack L.
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Leisure
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9.4
/10
Reviewed 8 week(s) ago
Best hotel ever, The Marriott really kept their hotel well. Location is great. Room was huge, breakfast is wonderful.
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A***a
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Leisure
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9.4
/10
Reviewed 9 week(s) ago
I had a pleasant stay at JW Marriott Kuala Lumpur. The food was good, and the staff were helpful and friendly. I was happy to receive a complimentary room upgrade during check-in. There was a small miscommunication regarding the breakfast inclusion, as my voucher stated it was included but it did not appear in the hotel system. However, the team handled it well and provided complimentary breakfast, which I appreciated. The only downside was the elevator waiting time, especially since my room was on a high floor. It often seemed like only one or two lifts were operating. Overall, I would consider staying here again, though next time I would request a lower floor for convenience.
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S***a
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10.0
/10
Reviewed 11 week(s) ago
I had a pleasant stay. The staff were very helpful and friendly. I also ordered room service, and the food was really good. The hotel is located in Bukit Bintang, right in front of Pavilion and within walking distance to Alor and TRX.
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B***O
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
Hotel and Breakfast were Perfect. Got some check in issues but quickly resolve and compensate by Hotel Manager.
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B***O
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
I got a compensation of Free Breakfast from the hotel due to some check in issues. Very profesional act from hotel manager
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Darlene G. E. I.
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
The best hotel in Bukit Bintang
1 people find it helpful
Liliananda M. L.
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Leisure
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10.0
/10
Reviewed 14 week(s) ago
Beautiful spacious rooms! Location is the best! Very close to all the malls.
1 people find it helpful
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The staff was so friendly and also gave us more water.
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
very nice experience. all staff so helpfull. near to pavillion, lot 10, plaza sungei wang, trx, jalan alor.
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Ernaliya
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Leisure
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8.5
/10
Reviewed 19 week(s) ago
Very strategic location, close to everything, shopping and culinary options are nearby. Comfortable hotel, spacious rooms with complete facilities, and excellent service. Recommended to stay here again.
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D***a
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Leisure
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8.8
/10
Reviewed 19 week(s) ago
I've stayed at the Marriott several times, and the service is always good, but the front of the hotel is always very busy.
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Lee L. N.
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Business
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6.9
/10
Reviewed 20 week(s) ago
Breakfast options were not good and the lift system is very slow despite having 6 lifts. Did not recognize Marriott Bonvoy membership benefits when booking via 3rd party platforms despite having Platinum Elite membership.
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S***y
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8.5
/10
Reviewed 21 week(s) ago
Good and nice location… Breakfast good
1 people find it helpful
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