I had a pleasant stay at JW Marriott Kuala Lumpur. The food was good, and the staff were helpful and friendly. I was happy to receive a complimentary room upgrade during check-in. There was a small miscommunication regarding the breakfast inclusion, as my voucher stated it was included but it did not appear in the hotel system. However, the team handled it well and provided complimentary breakfast, which I appreciated. The only downside was the elevator waiting time, especially since my room was on a high floor. It often seemed like only one or two lifts were operating. Overall, I would consider staying here again, though next time I would request a lower floor for convenience.

I had a pleasant stay. The staff were very helpful and friendly. I also ordered room service, and the food was really good. The hotel is located in Bukit Bintang, right in front of Pavilion and within walking distance to Alor and TRX.

Hotel and Breakfast were Perfect. Got some check in issues but quickly resolve and compensate by Hotel Manager.

I got a compensation of Free Breakfast from the hotel due to some check in issues. Very profesional act from hotel manager

The best hotel in Bukit Bintang

Beautiful spacious rooms! Location is the best! Very close to all the malls.

The staff was so friendly and also gave us more water.

very nice experience. all staff so helpfull. near to pavillion, lot 10, plaza sungei wang, trx, jalan alor.

Very strategic location, close to everything, shopping and culinary options are nearby. Comfortable hotel, spacious rooms with complete facilities, and excellent service. Recommended to stay here again.

I've stayed at the Marriott several times, and the service is always good, but the front of the hotel is always very busy.

Breakfast options were not good and the lift system is very slow despite having 6 lifts. Did not recognize Marriott Bonvoy membership benefits when booking via 3rd party platforms despite having Platinum Elite membership.

Good and nice location… Breakfast good

Nice hotel, location is near to everywhere

Everything was good unless the bed was dirty after check in and have old blood on it & the rooms not soundproof at all u still can hear the guests beside u so clearly.

Worth every cent. The room was spacious, spotless, and incredibly comfortable. The staff were genuinely friendly, and the check-in process was seamless. True JW service at its best. Overall, highly recommended.

The service is very good, from check-in to check-out everything is served very well, all the staff are very friendly, the rooms are clean, tidy, and comfortable, the hotel is very close to the MRT station, Pavilion mall and other tourist attractions.

The staff was very friendly and accommodating, really enjoyed this staying in KL.

It's good that my room has been upgraded to have the KL Tower view. But, major disappointment because I can't use the bathtub due to the drain stopper isn't working. I can't really remember the room number. Either 2018 or 2118

Nice location and room was so so

enthusiastic staff, hotel near the center very convenient