Overall Ratings & Reviews Swissôtel The Stamford Singapore

I’ve paid for the room with breakfast while booking for two adults and two kids. Unfortunately during the breakfast we were told that the breakfast was paid only for two adults. So I had to pay extra for breakfast for two kids. The rest everything was good.

very satisfied, service 10/10 . like it so much

The best hotel in Singapore.

Love everything ab this hotel. The staffs are great, and all the foods are great.

The staff was friendly, the hotel room and corridor are quiet.

Superb nice view from balcony.

Very nice and confenience near with rafless city mall.

Excellent experience staying at this hotel! Good service, well managed facilities and delicious foods. FYI, high floors provides bath tubs, so I recommend to choose for high floors room.

Its been our 2nd time stay in this hotel, the room so nice, clean and luxurious. Location also very nice, just right beside Raffles City which can catered everything we need. Staff really kind and super helpful, I met Ms. Rozzanah whom help me to reschedule my upcoming booking. So happy to stay in this hotel. Definitely will always stay in this hotel.

So happy and I will be back to here 😍.

The hotel is very clean and is in good location. Good staff, very accomodating and helpful.

Stayed here several times, good view, good location, convenient transportation, but found the room not good this time. water in the sink slow drain bathtub Inform the staff to fix it. It's better for a while. Maybe it's the old school.

Awesome and surprise to see the renovation made for Stamford, really deserve the five star rating, was a very pleasant stay with comfy bed and clean premise, sure be back again.

Very good hotel. Good bed good location and nice breakfast.

Amazing hotel to be at for staycation. Easily accessible. Great view.

Some hiccups at check in (incorrect room number) and I didn't get a king bed - got double bed instead: (the other aspects of the stay is fine - bedroom is spacious and comfortable. The spa is great. The staff also arranged for late check out which is helpful since this is a short stay. Breakfast at clove (international breakfast) is okay - some good dishes (nasi lemak and porridge) and some misses (chilli sausage and chinese buns only - no dimsum). Overall a pleasant stay.

Very good location, room hotel was also very nice. Friendly staff.

Booked Executive Club Room with lounge benefits. Ignore Swissotel, if you like top-notch service. The only enjoyment of stay is great view in balcony and lounge. Positive: Location of hotel is great! I personally liked the initial fast email and call response, which I felt they honest (special thanks to Gita for arranging early check-in). Room is big, clean and nice with a great view, especially if get allocated to those with UOB/River or Harbour view rooms, which can see almost to the end of the Singapore. Pool and facilities are good to use, and there is also a Table Tennis and small gym on Level 65 lounge which is interesting. Lounge at level 65 is relaxing, and have variety of food in Buffet style for both breakfast and evening cocktail session. Negative: The service is at most 4* even as an executive guest, and seems like in short “hotel does not care much about you”. Check-in was done on the main lobby instead of lounge, and there was no welcome letter and gift, until we reminded so they brought to our room! [This is included in advertisements] Seems many of the rooms including ours have a frequent swishing noise which is from lift moving up and down, which might disturb some people but they do not acknowledge it easily. [They changed room to direct Harbour view and extended check-out. The noise was less frequent in the this room, but still could be heard. Although I appreciate this, the rectification process was not easy, and some of the talks made us very unease, uncomfortable and not felt welcome.] Lounge beverages is limited and not premium. Surprisingly at the end of stay although late check-out was confirmed, reception again called us to trace our check-out! Additionally, seems the pictures of views in website is inaccurate. Overall, we liked our stay for some parts, but the services is way below the Swissotel standards, and you may not feel very welcomed. I would not recommend Swissotel considering its inconsistent services for the price it charges. Instead you'd better consider its sister hotel which is much better!

Call Centre was the achilles heal of this hotel. Information given was either incorrect or incorrectly conveyed. Other than that, from front office to the bell team to housekeeping to engineering, all did a great job 👍🏻.

Nice hotel, good location, a bit pricey