8.6
Very Good
From 1,558 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Prime Plaza Hotel Sanur – Bali
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Staff Friendliness (31)
Accessibility (29)
Room Space (29)
Bedroom (29)
Surroundings (28)
Ambiance (28)
Family Friendly (25)
Bathroom (24)
Distance to City Center (22)
Hotel Area (19)
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Traveler Reviews Prime Plaza Hotel Sanur – Bali

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Customer reviews
Yosephine A. M.
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Business
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10.0
/10
Reviewed 7 day(s) ago
A perfect accommodation in Sanur. A very family friendly, ambience so calm. The variation of food are selectively well curated. The staffs are super friendly and professional. Location for tourist attractions are very near & various. And the price are also friendly for near a sea front spots.
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Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you so much for your wonderful review. We're glad you enjoyed the calm atmosphere, food selection, friendly staff, and great location. We hope to welcome you and your family back again soon. Best Regards, General Manager Prime Plaza Hotel Sanur
l***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The room was large and check out was easy and all the employees were friendly.
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Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you for your review. We are glad you felt comfortable with the spacious room, easy check-out process, and the friendliness of our staff. See you again soon. Best Regards, General Manager. Prime Plaza Hotel Sanur
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H***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall is OK but when you come with kids 7 yo, you've to pay extra.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your feedback. We're glad overall you had a good stay. Noted on your comment regarding the extra charge, we appreciate your understanding. Hope to see you again. Best Regard, General Manager Prime Plaza Hotel Sanur
H***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
- Cleanliness of the room, especially the sheets and blankets, needs to be considered, cleanliness of the bathroom, and cleanliness of the bath towels. - The breakfast menu choices are varied and delicious, but unfortunately for children aged 9 years and under must pay.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your feedback. We apologize for any inconvenience related to the cleanliness of the room, and we will follow up on this immediately. We are also glad that you enjoyed the variety and taste of the breakfast served. Hopefully we can provide a better experience on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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G***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Strategic location in Sanur. You can practically walk to the beach and stroll along the walking path by the beach. A nice and big hotel with good facilities; we really enjoy the swimming pool. Recommended if you’re staying in Sanur, especially with small kids.
2 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Guest, Thank you for your wonderful review. We're happy to hear you enjoyed the location, facilities, and especially the pool. Great to know it was a good fit for your family. Hope to see you again soon. Best Regards, General Manager Prime Plaza Hotel Sanur
Yoseph A. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and very helpful, the breakfast is very varied. The location is quite strategic.
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Dear Guest, Thank you for your review. We are glad that you are satisfied with the service of the staff, breakfast, and location of the hotel. We hope to welcome you back soon. Best Regards, General Manager. Prime Plaza Hotel Sanur.
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m***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
🤩 Thank you! Booked 2 nights here for my parents. Close to the beach, clean, and easy access everywhere to the nearest city area.
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Accommodation's Reply
22 Jun 2025
Dear Guest, Thank you for your kind review. We're glad your parents enjoyed their stay and the convenient location. Hope to welcome you again soon. Best Regards, General Manager Prime Plaza Hotel Sanur
melanie h.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The location is great, near the heart of Sanur. You can walk to the beach and easy to find good food. The hotel meal itself was delicious.
1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Guest, Thank you for your lovely review!.We're glad you enjoyed the location and our delicious meals. Hope to welcome you back soon. Best Regards, General Manager Prime Plaza Hotel Sanur
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
A quiet place to relax, either at the pool/restaurant. Close to Sanur harbor for those who are going to Nusa Penida
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your review. Glad to hear that you enjoyed the hotel's peaceful atmosphere and location close to Sanur Harbor. See you on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
very near the sanur beach you can walk from the hotel, also near bypass, the staff are informative and polite, the food is nice
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your kind review. We're glad you enjoyed the location, friendly staff, and delicious food. Hope to see you again soon. Best Regards, General Manager Prime Plaza Hotel Sanur
Lujeng B. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Experience staying 2 nights here: Pros: - Strategic hotel location, close to Sanur beach and culinary places, just walking distance. - There is a free scheduled shuttle bus to Prime Plaza Suites and Grand Lucky (round trip) - Large swimming pool with various depths (75 cm, 82 cm, 102 cm, 160 cm) - There are free towels and lounge chairs at the pool. - Friendly staff and responsive to our requests. We asked for additional pillows and facial tissues, all free. - Spacious restaurant and varied food, for breakfast children over 5 years old pay 50%. Food is still refilled even though it is close to the end of breakfast. - Many photo spots in the hotel, both in the garden, swimming pool and also the lobby. Cons: - Check out time is not like usual accommodations. Here check out is at 11 am. - Hot water for bathing is lacking and it is difficult to turn on the hand shower.
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+5
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you very much for your very complete and detailed review. We are glad you enjoyed the location, pool facilities, food, and service from our staff. We will follow up on your feedback regarding the hot water to improve our service in the future. We hope to welcome you back again in another opportunity. Best Regards, General Manager. Prime Plaza Hotel Sanur
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Helena M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
I stayed only for 2 nights. It was really nice hotel, close the beach, market and many other places to go. hotel lobby & facilities specially pool, good for the family with kids.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your lovely review. We're glad you enjoyed the location and facilities, especially the pool for families. Hope to welcome you and your family again soon. Best Regards, General Manager Prime Plaza Hotel Sanur
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Sevices was good. Love the ambiance and calm environment.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your kind words. We're happy to hear you enjoyed the service and peaceful ambiance. Hope to welcome you back soon. Best Regards, General Manager Prime Plaza Hotel Sanur
s***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Ok everyone. I have stayed and booked hotels here many times 👍
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your trust and for staying with us often. See you again on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Stayed here for 2 nights, the room is quite clean and bright, but the television is a bit too old.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your feedback. We're glad you enjoyed the clean and bright room. We'll take note of your comment about the TV for future improvements. Hope to see you again. Best Regards, General Manager Prime Plaza Hotel Sanur
s***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Overall everything is ok. Have stayed here many times 😁
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2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your trust and for staying with us often. See you again on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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a***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Recommended hotels in Sanur Area. just walk to Sanur Beach. Complete hotel facilities, calm and comfortable atmosphere.
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your recommendation. We are glad you enjoyed the facilities and serene atmosphere of our hotel. See you again on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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B***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
friendly staff, car park ok, lobby ok..service ok, hotel building is old but well maintained, can enjoy sunrise view..on Sanur beach by walking and exercising at the same time...
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2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your positive review. We are glad you enjoyed the service, facilities, and ambiance of the hotel. See you again on your next visit. Best Regards, General Manager. Prime Plaza Hotel Sanur
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H***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Overall good. We wanted to go to the beach but it was a bit difficult to lower the wheelchair to go to the beach.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your review. We are glad you enjoyed your stay overall. We look forward to welcoming you back soon. Best Regards, General Manager. Prime Plaza Hotel Sanur
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Muhammad
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The room is clean and comfy, the food is excellent (Caramel coffee is tasty and fragrant!). It is close to Sanur beach.
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Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for your lovely review. We're glad you enjoyed the clean, comfy room and our caramel coffee. Hope to welcome you back soon. Best Regards, General Manager Prime Plaza Hotel Sanur
Number of reviews per page
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