The hotel is very comfortable, the service is the best

The staff and service were very friendly. It was a very comfortable stay at this hotel, and I was completely satisfied, except for the slow Wi-Fi.

Maintain what is already good, especially the cleanliness of the bedroom & bathroom.

The rooms are comfortable, the food is delicious, and the location is not too far from the airport. In front of the hotel there is a *ndom*rt and K*C

The hotel staff is pleasant and nice, the view of the hotel room is also nice.

Very good and the service is very satisfying.

Comfortable, delicious food, friendly staff and strategic location

The hotel staff are friendly, the service is great, if you want to ask for this and that, there is always someone who responds quickly, the breakfast is also delicious with lots of choices, the rooms are clean, the pool is clean and there is someone on duty, there is a gym too, the dining room is also delicious, you won't regret staying at Swissbel.. The hotel is highly recommended.. Next time I want to stay again..

Nice hotel for family staycation

Friendly hotel staff, comfortable place.

The first room had AC trouble, so we were immediately given a new room.

All good, but the entertainment must be upgraded.

I am writing to formally express my deep dissatisfaction and concern regarding a security incident that occurred during my stay on Feb 15, 2026 at approximately 9:00 AM. While I was asleep, a member of the laundry staff entered my room without my permission. Upon raising this issue with the reception desk, I was informed that the staff member had reportedly knocked three times and identified themselves. However, I find this explanation entirely unacceptable. As a guest, I expect my room to be a private and secure space; the mere act of knocking does not grant staff the right to enter a private room without an explicit invitation, especially for a non-urgent matter like laundry collection. Furthermore, I was deeply disappointed by the response I received from your reception team. Instead of addressing my security concerns with the gravity they deserve, I felt my complaint was dismissed and trivialized. This lack of empathy and professionalism is not what I expect from a reputable establishment. This incident is a significant breach of privacy and safety. I am sharing this feedback in the hope that you will review your standard operating procedures regarding room entry and, more importantly, train your staff to handle guest complaints with more care and accountability. No guest should feel unsafe or unheard during their stay. I look forward to hearing how you intend to address this matter to ensure such an incident does not happen to other guests in the future.

Decent hotel for Manado city, good location, near food center.

The friendliness of all hotel employees

Initially, we were given a room with a room with a non-cooling AC, and the front of the room was being renovated, so there was quite a bit of dust, making it a bit uncomfortable, as I'm allergic to dust. We asked for a room change, but were told they were full. But we insisted on moving or asking for a refund. Finally, after waiting half an hour, we were given a room and upgraded. Thank you SwissBell.

The hotel is strategically located, in front of it is Indomaret, there is Raja Oci Restaurant, KFC, Galael, and a short walk away is Potk Kitchen. The rooms are okay, spacious, clean, and quiet. The breakfast is delicious, although not very varied, but it is okay and just right. I will definitely come back here if I come to Manado again. Keep up the good work, Swissbell.

It was a really nice stay here. The best in Manado.

Strategic location and comfortable rooms

Comfortable, clean and friendly