Overall Ratings & Reviews Celyn Hotel City Mall

The hotel is clean and comfortable and close to shopping malls and restaurants.

Room 213, the air conditioner not function well. Not cold. I arrived at 12am and late check in. So don't want give a mess to the staff cause tired. Overall is okey because they had lift. Btw the single bed would be good in 107 cm (width) not 90 cm. So small and tidy. Thanks.

Staff yang mesra dan sangat membantu, bilik yang bersih. Sangat recommended.

Saya sangat berpuas hati dengan perkhidmatan staf hotel,...sebab mesra pelanggan...😊sy merekomendasi hotel ini untuk d kunjungi

Room was spacious and clean. Furnitures are okay. Service is warm and friendly.

I have a good time there. The receptionist was nice and everything 's fine. Thank you!

Best tinggal di sini. Murah tapi berbaloi, cuma kalau boleh, tolong berus dinding dekat room 202 sebab ada sedikit hitam. Bagi saya, tandas sangat sensitive bila bab kebersihan, tapi overall semuanya baik-baik saja. Saya akan datang lain kali sebab tidak susah cari tempat makan dan boleh shopping atau tengok movie 😊

Service is friendly and responsive but just the room noise cancellation is average.

We check in at 2pm, we check out at 6pm, its room 332. Its good nice old hotel. Just probably after 2 years empty. Its become eerie. We were just resting eating sushi, but the lamp flickering all of sudden, I said maybe its old but after couple of hours. The closet & toilet door banging couple times, (the door is heavy and we not even near with it) Also the TV changed its channel on their own. And I think its time to check out. But without the eerie, we would stay till the end but no.

Room really nice and the staff really nice and helpful. The location also really good, near to shopping mall.

The accommodation is OK. But the thing I regret is the lift (always out of service) because I have my disabled sister with me so it 's hard for us to use stairs.

Bad hotel! Enter the first room, there is no water & can't even flush, then the hotel changes to another room. Get a room full of dust! The aircon is not cold, the sheets look like they have been worn for centuries! It's not white, but it's gray 🙄shower in the bathroom, the water doesn't want to come out 😤 then shampoo & soap smell. The shampoo bottle was dirty like a refill. The room lights walked towards the haunted horror room

Refrigerator does not work, foot wipe after leaving the toilet.

The room is quite big. Nice staff.I like it.

room TV reception very² bad..made complaint but still no improvement. Come on, they serving cold breakfast, at least should heat up

it was a great stay because it prepared everything.

It is durable but in terms of safety it is less. Because the elevator door is outside the receptionist's place.

Spacious room, good wifi and friendly staff. Breakfast is simple but not so. Need to improve.

Left my pants on the hotel, call them asap to keep it for me. And the pants are nowhere to be found. Great.

Requested for 1 big bed & later check out time at 12.45pm but gotten 2 single beds instead while the front office start calling you to check out by 12pm. Need to improve. Celyn, pls take note of your customer's requests