I have a problem in getting a room, I booked a room that cannot be canceled and cannot be rescheduled... when I went to the hotel counter, customer service said, My room is not available.. I'd not find it... I even called traveloka Unable, busy, no one picked up.. After 20 minutes, the hotel staff said, I have changed the date to June 2... whereas, the room I booked cannot be rescheduled & I have never changed the date. I don't know who is at fault here, is it from the traveloka or the hotel... My first experience was very sad. I had to wait for almost 1 hour. There were no problems with the hotels before...