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8.7

Very Good

From 2,772 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.8

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Traveler Reviews Aston Kuta Hotel & Residence

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Customer reviews

E***a

9.1

/10

Reviewed 7 day(s) ago

I decided to stay at Aston Kuta again after staying 11 years ago. The building is well-maintained. The interior of the family room has been renovated, making it even more comfortable. The shower is excellent. Both hot and cold water are excellent. The lighting meets my expectations. Perfect for reading, doing assignments, or sleeping. The widescreen TV is very helpful for me, who wears glasses 😄. The breakfast menu is very varied. There are slices of ginger, lemon, and honey in the beverage corner, perfect for my morning drink when I'm sick with a cold.

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Charina S.

10.0

/10

Reviewed 1 week(s) ago

The hotel staff service is very friendly, access around the hotel is also very easy.

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a***t

Leisure

8.4

/10

Reviewed 3 week(s) ago

Quite friendly, clean, and strategic.

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N***a

10.0

/10

Reviewed 3 week(s) ago

The room was clean and the hotel staff was very friendly.

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1 people find it helpful

H***a

Leisure

10.0

/10

Reviewed 4 week(s) ago

all so nice, from the hotel location to the hotel staff, everything is satisfactory, only the parking area is narrow.

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M***I

10.0

/10

Reviewed 4 week(s) ago

Nice room, worth the price

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a***n

Leisure

5.9

/10

Reviewed 5 week(s) ago

Rooms are not cleaned regularly, water tastes salty

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1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Guest, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the room cleaning service, we have checked our Housekeeping log book. Based on the recorded data, one of the two rooms you booked has been cleaned every day according to schedule. Meanwhile, for the second room, there is a note that on one of the days there was a request from the guest not to clean the room, but only to replace the amenities, and this has been followed up by our Housekeeping team. We deeply regret if this caused any inconvenience during your stay. Regarding the salty water, we immediately conducted a thorough check in the room in question and ensured that our filtration system consisting of a sand filter, carbon filter, and softener was functioning normally at that time. In addition, there were no similar reports from other guests during the same period. However, we are still conducting a more detailed inspection to ensure that similar things do not happen in the future. We greatly appreciate your feedback, as it helps us improve the quality of our services. We look forward to welcoming you back with a better experience in the future.

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A***a

Leisure

9.7

/10

Reviewed 6 week(s) ago

the room is spacious so I can move more freely. the safe deposit box is big, this is very important for me because I travel while working while on vacation, I have to bring a laptop but I also want to swim at the beach, it's impossible to bring a laptop. There is a refrigerator to put skincare (hahahhaa important), to put Falala chocolate before going home so it doesn't melt. The breakfast is quite varied, standard for a star-rated hotel that is all you can eat. The swimming pool is also quite comfortable. The location of the gym is a bit hidden away from world civilization. if you want to go to the gym at night it's a bit scary 😇😇. because it's on the top floor and in the back corner. the equipment is a bit old. except for 1 treadmill which is the newest.

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3 people find it helpful

Widianto

10.0

/10

Reviewed 6 week(s) ago

Not bad at a price that is not too expensive for a 4 star class.

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3 people find it helpful

Budi S.

10.0

/10

Reviewed 7 week(s) ago

Nice and comfortable hotel for a short period of travel.

1 people find it helpful

Elan R.

Leisure

8.7

/10

Reviewed 7 week(s) ago

Very close to the airport, very tired from a long flight and delay, then get good rest faster because it's close.

1 people find it helpful

Sudrajat S.

9.7

/10

Reviewed 7 week(s) ago

just found the hotel. the breakfast service is very good, very helpful, and well facilitated

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D***a

8.5

/10

Reviewed 7 week(s) ago

The staff was friendly and accommodating!

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E***g

Leisure

9.4

/10

Reviewed 7 week(s) ago

Just tried it for the first time, the room is very comfortable and really good, the lighting in the room is very good. Because the flight was moved up, so I didn't get breakfast.

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1 people find it helpful

nurdiana

Leisure

10.0

/10

Reviewed 8 week(s) ago

If Aston is definitely the champion, there is no doubt.

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4 people find it helpful

Viddi F.

9.7

/10

Reviewed 8 week(s) ago

Nice hotel with friendly staffs, good location with mini market, shopping mall, restaurants around and close with the beach. The breakfast was good with many varieties, also good cocktail especially frozen daiquiri 😄 make me happy to stay there and will come back for sure soon. Cheap but worth it.

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S***a

Leisure

10.0

/10

Reviewed 8 week(s) ago

easy access to everywhere, close to snacks, friendly staff, comfortable rooms, very tasty food, basically comfortable, if I come back I want to stay here again

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