Overall Ratings & Reviews Hotel Madeira Centro

Beautifully updated in an excellent location with close access to the old and new Benidorm and very close to beach. Clean, spacious easy parking available. The staff were courteous and very helpful. We go to Benidorm regularly and will definitely stay here again.

Room.was very clean good air conditioning lovely balcony, amazing choice for breakfast

Speedy check in, good breakfast with FRESH orange juice. Great views, handy for old town.

Great location and hotel was very clean.

The hotel reception staff had limited understanding of the English language. The bedrooms were immaculately clean and bright. The beds were very comfortable. The shower room had a lovely powerful power shower. There was a large wall mounted TV with a limited number of English channels. The staff in the bar area had very limited understanding of the limited English and were not very friendly. When ordering a glass of wine to take to my room, so I could have a drink sitting on my balcony, they insisted of putting it in a plastic disposable cup. They said the reason for this is because I might not bring the glass back and housekeeping take the glasses to the restaurant, leaving them short. I didn’t eat in the restaurant because most of the staff in the hotel could not understand English and were not very friendly. When asking reception for help with issues that arose it was hard to get them to understand the problem, so I used Google Translate, they were helpful once they knew what I wanted. There is lifts in the building. However I don’t like using lifts so I used the stairs, these are unlit and I had to walk down in pitch black, feeling my way with my feet because it was impossible to see where I was going. I was concerned what would happen if there was a fire and everyone had to use the stairs in the dark.

Me quedé encerrado en el ascensor q baja al garaje y estuve el finde bajando por las escaleras, las puertas de entrada y baño chirriaban (avise y las engrasaron) por lo demás todo muy bien. Abierta la piscina climatizada pero el Sky bar no… una lástima porque solo por las vistas merece la pena subir y pasar algo de frio

Excellent hotel. Very welcoming, rooms well equipped and very clean. Easy access to all floors with five elevators. Staff always friendly and attentive. Always a good choice of foods served at meal times and usually something for every one. And some specialty diets catered for. Mostly well maintained however shower leaked a little and indoor pool felt a little uninspiring. I would stay here again.

Very nice clean hotel in a great location. Very good staff.

Quiet, good facilities, great location, always very helpful staff.

Great hotel in excellent location. Lovely staff. Very clean. Nice pool. Excellent breakfast. Good value. Get a balcony sea view.

An absolutely fantastic hotel would 100% stay again perfect everything you would expect from a hotel I am looking forward to booking again we were well looked after 10/10 well done

Lifts were busy apart from that all okay

The hotel is very nice, pretty close to the beach and the old town of Benidorm with its beautiful streets and a lot of stores. The room was large, with 2 comfy beds, cleaned every day, the towels changed at request and the linen once at 4 days. The bathroom was also large, well equipped. We had HB with possibility to choose between lunch and dinner which was very nice and flexible. All the stuff from reception, cleaning and restaurant very professional and kind. Even if we read in the other reviews that the lifts were very crowded and they were supposed to wait a lot, the truth is that at some hours the lifts could be very crowded but we never expected more than 5 minutes hence it was totally fine for us! The only thing that could be improved is about the food. Comparing with other hotels 4* in Spain, the food was very basic, the same breakfast every day which is completely boring for 10 days, also the dinner could be a bit improved being more varied.

Todo ha estado muy bien: habitación, limpieza, desayuno, piscina..... Sólo un comentario en aras a mejorar: hay un ruido terrible cuando limpian las habitaciones. Durante la mañana se oye el arrastrar de los muebles en diferentes habitaciones.

Muy bien ubicado, excelente desayuno, buena atencion.

For a four star hotel, this hotel disappoints and should really be considered a 3-star hotel. Mini-bar was empty and refrigerator temp was poor. Air conditioning didn't work in room. Hallway carpet dirty. Soup dispenser dispenses foam soap for shampoo or shower gel? It was a mystery. The pictures of the rooms online did not match in any way the room that I received. The gentleman that checked me in didn't make me feel welcome in any way and it seemed that I was causing him some inconvenience. This hotel is a factory for European group tours. I complained by survey to Hotels.com and nobody from the hotel contacted me.

Very disappointed. We chose this hotel because it has parking and the location is quite good. The room was not so good, one of the beds didn’t have a bottom sheet, as we arrived back very late and tired it was only noticed the next day that I had slept directly on the mattress protector. The bathroom which was overlooked by high rise buildings had a clear glass window, why would anyone make a decision to do that when a frosted glass window would be more suitable in a bathroom? One of the towels had dodgy looking stains and although it had be laundered the stains were still there, not nice in a hotel. No kettle or coffee maker so morning coffee on the balcony before starting the day wasn’t possible. Room furniture was shabby and chipped. The roof top bar for some reason played head banging very loud disco music I was waiting for the strobe lights to start 😩 even later on when the choice of music was less nerve jangling it was still so loud it was impossible to have a conversation. The check in /reception staff were pleasant, the barman at the roof top bar not so pleasant. We have regular short breaks to Benidorm to se a show but will think twice about staying here again as it just didn’t feel very comfortable.

Great hotel mid point between the old town and the strip, far enough away from the noise.

Excellent hotel

Lovely hotel had a fab room all staff were brilliant very helpful pleasant nothing was too much trouble .would definitely recommend this hotel