Dear Guest, Thank you for taking the time to share your feedback following your stay at Fortuna Hotel Hanoi. We are sorry to learn that you experienced an allergic reaction during your visit. Please accept our sincere apologies for the inconvenience caused. The comfort and well-being of our guests are of the utmost importance to us, and we take your comments very seriously. Our housekeeping team follows strict cleaning and hygiene procedures for all guest rooms. Nevertheless, we have shared your feedback with the relevant departments for further review and inspection. We truly appreciate your comments, as they help us improve our services. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience in the future. Best regards, Fortuna Hotel Hanoi