Horison Ultima Bandung

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Overall Ratings & Reviews Horison Ultima Bandung

Traveloka (18,959)
Other sources (5)
8.0
Very Good
From 18,959 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

8.0

Location

8.3

Service and Facilites

8.1

People often mention about Horison Ultima Bandung
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Staff Friendliness (205)
Bedroom (189)
Room Space (184)
Ambiance (175)
Bathroom (172)
Distance to City Center (169)
Accessibility (162)
Surroundings (144)
Family Friendly (140)
Variety (140)
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Traveler Reviews Horison Ultima Bandung

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40
Customer reviews
Dea F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was extremely friendly. I booked via the app and they responded very quickly and were very helpful when I got the dates wrong. They also issued a refund very quickly. Thank you so much 😍
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1 people find it helpful
Accommodation's Reply
29 Oct 2026
Dear Ms. Dia, Sincerely, Horison Ultima Hotel Bandung. Thank you very much for taking the time to share your feedback about your stay with us. We are delighted that you enjoyed your stay at Horison Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to ensure you have the best possible experience. We look forward to assisting and meeting your needs throughout your stay. We hope to welcome you back to Horison Ultima Hotel Bandung in the future. Sincerely, Horison Ultima Hotel Bandung
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel is comfortable, all the facilities are OK.
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Accommodation's Reply
29 Oct 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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Mami P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is clean, the staff are all really nice.
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Accommodation's Reply
29 Oct 2026
Dear Madam, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to share your feedback regarding your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to ensure you have the best possible experience. We look forward to assisting you and meeting your needs throughout your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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w***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Grade A, pokonamah is very happy to be able to stay at this hotel again.
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1 people find it helpful
Accommodation's Reply
29 Oct 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location, service, cleanliness, and food were all excellent, the best. But I'm sorry, I chose the executive room. They said there was a refrigerator, but it turned out there wasn't. The shower leaked and couldn't be used, but the bathroom floor did look old, with brown stains like an abandoned building. The good news is it was clean, with trash cans everywhere, tissues full, and a Quran.
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Accommodation's Reply
29 Oct 2026
Dear Valued Guest, From Horizon Ultima Bandung Hotel, we respectfully thank you for taking the time to write a review about your stay with us. We apologize for any inconvenience you experienced regarding the condition of your room. Your feedback is very important to us, and we will take it into consideration to improve and enhance the quality of our facilities and services in order to provide a more comfortable stay for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome and serve you again at Horizon Ultima Bandung on your next visit. Sincerely, Horizon Ultima Bandung
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Dwi M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
To be very honest, I don't really enjoy the night here because the cleanliness part really needs more attention. However, the room was spacious and the staff were all nice, so just the maintenance that needs a total upgrade.
1 people find it helpful
Accommodation's Reply
15 Oct 2026
Dear Ms. Dwi, Warm greetings from Horison Ultima Bandung. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your visit. Please be assured that your feedback has been shared with the relevant departments for review and follow-up, as we continuously strive to improve our services and provide a better guest experience. We truly appreciate your feedback, as it helps us enhance the quality of our service. We hope to have the opportunity to welcome you back to Horison Ultima Bandung and provide you with a more enjoyable stay in the future. Warm regards, Horison Ultima Bandung
N***a
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
I booked this room for family guests. The room I was given turned out to be different from the room pictured. Please be honest. If there really isn't a room like the one pictured, please inform the customer beforehand.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, Horizon Ultima Bandung would like to express our sincere gratitude for taking the time to write a review about your stay with us. We apologize for any inconvenience you may have experienced regarding the discrepancy between the room photos and the actual room. Your feedback is very important to us, and we will take it into consideration to improve and enhance the quality of our facilities and services, ensuring a more comfortable stay for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Bandung in the future. Sincerely, Horizon Ultima Bandung
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m***d
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
The room is old, a lot of the furniture is in poor condition, damaged, and creased, the bathroom is in an old condition and needs renovation.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, We are pleased to inform you from Horizon Ultima Hotel Bandung that we greatly appreciate you taking the time to write a review about your stay with us. We apologize for any inconvenience you experienced regarding the condition of your room. Your feedback is very important to us, and we will take it into consideration to improve and enhance the quality of our facilities and services in order to provide even more comfortable stays for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome and serve you again at Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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B***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The 4-star Legend Hotel is undoubtedly a top choice, with comfortable and clean rooms and a strategic location.
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Accommodation's Reply
28 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, delicious food, close to everywhere.
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Accommodation's Reply
28 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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w***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall, the service was good: the staff was friendly, the rooms were clean, and the food was delicious. However, the TV wasn't working yesterday, so something was missing. 😁
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Accommodation's Reply
21 Sep 2026
Dear Valued Guest, Horizon Ultima Hotel Bandung would like to express our sincere gratitude for taking the time to write a review about your stay with us. We apologize for any inconvenience you experienced regarding the condition of the TV in your room. Your feedback is very important to us, and we will take it into consideration to improve and enhance the quality of our facilities and services in order to provide a more comfortable stay for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome and serve you again at Horizon Ultima Hotel Bandung on your next visit. Sincerely, Horizon Ultima Hotel Bandung
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Rasidin K. K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Some properties such as key hangers are less sturdy.
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Accommodation's Reply
11 Sep 2026
Dear Mr. Rasidin, This is a courtesy from Horizon Ultima Bandung Hotel. We appreciate your feedback regarding your stay. We apologize for the incident concerning the condition of your room. We will contact the relevant department immediately to prevent this from happening again. We are happy to provide you with the best service throughout your stay. We hope to welcome you back to Horizon Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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Reynal
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Please update/replace the bed frames. It looks like two double beds have collapsed. The mattresses are still soft.
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Accommodation's Reply
11 Sep 2026
Dear Mr. Reynal, Sincerely, from Horizon Ultima Bandung Hotel. We appreciate your feedback regarding your stay. We apologize for the incident that occurred in your room. We will contact the relevant department immediately to prevent such incidents from happening again. We are pleased to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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S***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Amenities, parking, cleanliness... all ok
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1 people find it helpful
Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
An interesting experience. I'll come back again if I ever come to Bandung.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, great facilities.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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F***I
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The staff is friendly, the rooms are quite large, but much of the interior is starting to deteriorate. Breakfast is okay, as is standard hotel fare.
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1 people find it helpful
Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Horizon Ultima Bandung would like to express our sincere gratitude for taking the time to write a review about your stay with us. We are committed to continuously improving the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We look forward to welcoming you back to Horizon Ultima Bandung in the future. Sincerely, Horizon Ultima Bandung
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Staycation here again in the last two months. Nice atmosphere and central location.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
I like the bread pudding, it's delicious. Next time I'll stay here again and it's cheap, even though it's a bit far from the city center.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Sincerely, Horizon Ultima Hotel Bandung. Thank you very much for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Horizon Ultima Hotel Bandung. We will continue to strive to improve the quality of our services and facilities to provide the best possible experience for all our guests. We are honored to have served you and met your needs during your stay. We hope to welcome you back to Horizon Ultima Hotel Bandung in the future. Sincerely, Horizon Ultima Hotel Bandung
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Januar F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room is comfortable and close to everything.
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Accommodation's Reply
31 Aug 2026
Dear Ms. Januar, Sincerely yours, Horison Ultima Bandung. Thank you very much for taking the time to share your feedback about your stay with us. We are delighted that you enjoyed your time at Horison Ultima Bandung. We will continue to strive to improve the quality of our services and facilities to always provide you with the best possible experience. We were very pleased to have served you and met your needs throughout your stay. We hope to welcome and serve you again at Horison Ultima Bandung on your next visit. Sincerely, Horison Ultima Bandung
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Number of reviews per page
20
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