RK
Rasidin K. K. S.
Staycation
8.8
/10
Reviewed 1 week(s) ago
Some properties such as key hangers are less sturdy.
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Accommodation's Reply
11 Sep 2026
Dear Mr. Rasidin, This is a courtesy from Horizon Ultima Bandung Hotel. We appreciate your feedback regarding your stay. We apologize for the incident concerning the condition of your room. We will contact the relevant department immediately to prevent this from happening again. We are happy to provide you with the best service throughout your stay. We hope to welcome you back to Horizon Ultima Bandung Hotel again in the future. Sincerely, Ari Purwanto, Hotel Manager
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