Just got back today sun 12th after spending 2 nights in this hotel day 1 room 307 no aircon room like a sauna got a move to 308 room a lot better thank you. Day 2 went out leaving room as we found it when we got back about 9pm room key didn't work went to reception got card sorted got back to room to find lights on wardrobe open and drawers open, someones has had a good rummage about the room nothing taken but not the point you dont expect it reported immediately to reception who said they would look at cctv im awaiting results.

The furniture was stained and shower needs some maintenance not nice have photos

Clean, nice smelling, slept well despite the heat

Staff were pleasant on arrival , even upgrading my room. Room was spacious , very clean and comfortable. I had a problem with the tv`s but a chat with reception sorted that . Breakfast was ok. Reasonable choice , hot and cold. Room prices often very competitive so will stay again. If you drive , be aware parking can be an issue; and maybe 5/10 minutes walk away.

The staff are great, the location is brilliant, breakfast is excellent, rooms are clean with everything you need beds comfortable, been many tones i would definitely recommend.

Really enjoyed our stay here rooms are nice and spacious and include ironing facillities hair dryer and iron . Location right in town Breakfast was very nice and staff really helpful and pleasant Will definatley be back

The brea

The room was clean but there was no soap in the bathroom. The hotel itself needs updated. While it's convenient for the train station the noise from a nightclub outside was horrendous.

Perfect location for the centre & at a reasonable rate However a lot of rooms did not have air conditioning Downstairs mens toilets were not clean & the check had not been done for some days by the sign on back of door. They also appeared gently understaffed

Check in took over 20mins and upon check out I was unable to get printed invoice. Air con in the room didn’t work it was just blowing out hot air and room was extremely hot. Only 1 towel smelled nice others smelled. At 7:30PM there was still dirty spoons from breakfast time by the breakfast counter (the ones to put on beans, scramble eggs etc). Floors in room where dirty and no water in mini fridge or coffee pods available/ topped up. I paid for the apartment so was very disappointed with overall experience. One of the worst hotels I stayed at.

Check in takes a ridiculously long time (over 25mins for 3 people), ask for ID unnecessarily, room was not cleaned to a decent standard, stagnant water left in kettle and coffee machine and someone’s clothes left in wardrobe. Bathroom was covered in paint and grout from some recent work and everything looked a bodge job from shower to toilet flush and taps. Only redeeming feature was size of room and bed was comfortable. Be aware bar opposite plays very loud music from early evening through to early hours.

Centre of town did not have breakfast clean room but a little dated

I travel a lot for business and this is one of the worst places I have stayed. We got two rooms, both the same and the same price. One of us got a 'Privilege room' the other got a prison cell. The prison cell was boiling and the window couldn't be opened. I asked to switch rooms, to which i was told there wasn't any spare rooms and they where fully booked which I found hard to believe. I asked about my colleague room and they said that also had air con, but they said there was none left. Fair enough, so they provided me a small electric fan, which made no difference, but they tried. Then at 1:30AM, my colleague was awoken to their bed being soaking wet and a leak coming from the ceiling. They then had no choice but to move my colleague, and guess what, to another 'privilege room' on floor 3, which must have miraculously just become available at 1:30AM. They also advertise, that they have a partnership to reduce their 'suggest' parking as there isn't any on site, yet when asked for the discount, they said they no longer have this, but yet the still advertise it. We would not stay here again. Terrible experience.

We booked this hotel expecting the standard typically associated with a Mercure property, but unfortunately our experience was extremely disappointing. The hotel is clearly in desperate need of refurbishment. Our room was tired and poorly maintained, with cracked fixtures in both the sink and bath, and cleanliness standards were well below what we would expect. Housekeeping was inconsistent throughout our stay, with the room not being serviced on some days. The photographs used online are wildly misleading and do not accurately reflect the condition of either the rooms or the communal areas. The reality is very different from what is advertised. The air conditioning in our room was broken, which made the stay even more uncomfortable. To make matters worse, the hotel sits on the edge of a busy nightlife area. My room faced the street and, despite the double glazing, the booming music continued until around 4am on both Friday and Saturday nights. The noise levels were exceptionally loud and made it almost impossible to get any sleep. The one positive aspect of our stay was the staff. The front desk team were polite, professional and clearly doing their best under difficult circumstances. Breakfast was also perfectly acceptable. Sadly, good staff and an adequate breakfast cannot compensate for the poor condition of the hotel, the misleading marketing, the lack of maintenance and the severe noise issues. Overall, this was a terrible stay and certainly not what we paid for.

Old building with very poor repairs Staff are doing the best they can in a professional manner this really isn’t a hidden gem you are geting what you pay for .

Good

A disappointing Tuesday night in Doncaster. Won’t be returning. Good; Pleasant, efficient reception staff Tea and coffee in room. Refurbished modern bathroom. Comfortable and clean bed . Close to station Cheap. Bad; Lift not working and was on third floor. No pre-warning despite booking in advance and lift ooo for a week. TV in room held on by single screw in wall bracket. I dared not touch it. No hot water . Just tepid. Irritating squeaky floorboards in corridor. Nightclub across street blaring bass music until 0230. (Appreciate this is not in direct control of hotel but didn't help the experience. )

Absolutely Terrible avoid . 2200 hours a male member of staff entered our room whilst we were in bed , nearly called Police . Lift permantly broken . Room cleaned once in 8 days Had to ask for clean Towels . Shower water only tepid . No remote for TV asked for another , that was broken ,fixed it myself . Dont bother with it .

Breakfast is questionable other than that I love it. I go regularly

OMG! Such a bad experience! Toilet leaking, wet towels in the bathtub, %₹%% stained closet, it was a nightmare ! How on earth can you run this as a hotel! But friendly and helpful staff, especially the lady at reception. My guess is, since I came in as a 3rd party booked guest, they tried to pull a fast one on me. In one word- AVOID !!!!