I’m shocked this hotel has so many customers . I’ve booked two nights one of their best rooms, but :
-customer service is awful
-this so called “superior room” is not as advertised , furniture is very old and tatty, both chairs are dismantled moving backward and forward , however I can tell the room was cleaned. Other furniture have scratches and are not well maintained.
-the coffee maker was not working , I reported to Reception and they promised will send someone to look at it. After 45 minutes waiting , I took it myself to reception they are seriously understaffed and can’t look after clients , they bearly can deal with bookings problems
-I visited the restaurant to check the menu , I tried to place an order and I was shocked they told me they need two hours for an order as they are busy and short staff as well
The room price was over £70 I was expecting way more in return.