This is an excellent Hotel, great location near several restaurants and near the vaporeto station. The staff is very friendly and welcoming. We will be back for sure!! Thanks Hotel Castello

Nada

Depending on the room you have it will either be updated or not. Ours wasn’t. I didn’t mind except the bathroom was terrible! The air conditioning upon walking in the room was cold which was great. But the door to the bathroom was closed. When we opened it, it was so hot in there because the window was open. It was 40 degrees outside and in my bathroom. Had the coldest showers in my life. And forget about trying to do your hair. Second day we closed the window and opened the bathroom door to cool it down. Came back briefly for a change of clothes and it was good. Came back after dinner and housekeeping closed the door and opened the window again. Not only that I had washed a couple pieces of clothing and hung in the bedroom. They moved everything to the hot humid bathroom. Just silly.

Nice staffs and a great breakfast

The rooms were quite small for a family of 4 but we still loved our stay. We had a large bed and the kids slept on a pull out couch. The air conditioning was a welcomed relief after a hot day exploring Venice!

I loved my stay in this hotel. The staff was really friendly and helpful and the location was great. Lots of cafes, restaurants, and stores around and just 3-4 blocks from Piazza San Marco. Breakfast was the best part of the day with fresh brewed coffee of your choice, fresh baked baguettes and croissants, cold cuts, cheeses, pastries, juices, milk, yogurt, cereal, granola, boiled egg, etc.

Every thing was perfect! Right in the middle of all the major lansmarks. Loved the old venetian charm.

I had a great stay in this hotel. Very comfortable bed, good size room with air conditioning. The staff is amasing and went extra miles to accommodate my needs. Highly recommended!

The carpet and wallpaper are dated, it brings a 'history' to the room but it needs updating. Air conditioning cannot be set lower than 17 degrees Celcius (62F). City tax could only be paid in cash. You will find this in other hotels too. Check-in takes place in the main hotel area, but some rooms are accessed via a different entrance. There was no elevator/lift in our part of the hotel, bear this in mind if you struggle carrying luggage up the stairs. They want you to leave the room key at reception. It is a heavy keyring with 3 keys attached. Only plug socket type L was available. Make sure you have an adapter. Type c (standard European) will fit but it might be hanging out a little. The bathroom was new and nice, there was a bright light above the sink. Despite being fairly close to the main square, there was very little noise outside. Reception desk staff are mixed - some struggle with English or speak very quietly, others are energetic and easy to understand.

This was such an amazing hotel. We stayed close to the train station the first day in Venice at a super expensive hotel & Hotel castello was way better & cheaper. It is a 30 min walk from the train station but it sounds worse then it actually is even with luggage or you can take the water taxi. Many restauraunts near by. Historic type hotel & we loved it ! Staff was amazing ! Super clean.

Clean in a good location

Great location. Older hotel but kept clean. Depending on your room the bathroom can be very small.

All the steps to our room were hard and we even had a few steps down into our bedroom but everyone & everything else was wonderful. We didn’t eat breakfast there so cannot comment on the food.

If you want a midevil experience this is it. Room was big with air conditioning, Bathroom looked like it was newly renovated with a beautiful soaker tub that had a hand held shower. There was no elevator, but they had a staff member take our luggage up to our room. The ceiling were very low so would not be good for a 6ft person, carpet on the floor was not very clean roof top patio that we could not use because the door was broken and it was closed, no English tv stations, this was a very disappointing hotel. Not well cared for.

We were two seniors that were given a room on the 2nd floor. No elevator, but at checkin there was help to take the luggage up. There was a warning on our door. As soon as we opened the door, there was a set of steps leading down to a room. It is in a great location. Our bed was also on a slope to the side.

Air conditioning didn’t work. We had to open the window for air. Everything else was good.

Friendly and accommodating staff. Window in bathroom was left open and mosquitoes were seen

Staff was okay. They didn’t have an iron or any essentials you would expect from a hotel. Showers didn’t work- water would barely come out. We got more water from the hand washing sink than the shower. there’s not an elevator and i have elderly parents. We walked up 6 flights of stairs each day to get to our room.

The rooms were very clean and they provided extra blankets in case you are cold. There is a fridge for you to use as well. The staff is very kind and accommodating as well! You do have to keep the keys on premise (give them each time you leave) but there is always someone there to rapidly give you the keys upon return. The hotel location is also very close to San Marco and Doge palace, and the ports aren’t far either for water traveling. The cons are the air conditioning and the shower. The air conditioning would not work and each time we turned it on it would blow warm air into the room. The shower had 0 water pressure and would work for about 3-5 second and then come to a drizzle/stop for 3-5 seconds and then return. It was quite a hassle to shower and would take everyone much longer to get ready.

Excellent stay