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Explore Hotel Gran Mahakam

Traveloka (1,429)

Other sources (320)

8.9

Very Good

From 1,429 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Hotel Gran Mahakam

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Hotel Area (17)

Staff Friendliness (16)

Bedroom (14)

Bathroom (14)

Ambiance (13)

Taste (13)

Family Friendly (12)

Wifi (12)

Room Space (12)

Distance to City Center (11)

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Traveler Reviews Hotel Gran Mahakam

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Customer reviews

W***u

Business

10.0

/10

Reviewed 1 week(s) ago

The bed in particular is very comfortable, the room atmosphere is comfortable... The best

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Accommodation's Reply

01 Aug 2025

Dear Ms./Mr. W*u, Warm greetings from Hotel Gran Mahakam. Thank you for leaving a positive review. We are very happy to hear that your room at Hotel Gran Mahakam provided a comfortable stay for you. Your comfort at Hotel Gran Mahakam is always our priority. We look forward to welcoming you back again in the future. Best regards, Indria Brahmana. Management

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Karin H.

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

23 Jul 2025

Dear Ms. Karin H., Warm greetings from Hotel Gran Mahakam. Thank you for your positive review, which means a lot to us. We are pleased to know that you found our staff helpful and comfortable. We look forward to welcoming you back soon. Best regards, Indria Brahmana. Management

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r***a

Staycation

9.4

/10

Reviewed 4 week(s) ago

I stayed with my two toddlers, and the staff was very helpful. The room was comfortable and smelled nice. Although it was carpeted, I wasn't allergic at all.

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Accommodation's Reply

11 Jul 2025

Dear Ms./Mr. r*a, Warm greetings from Hotel Gran Mahakam. Thank you for taking the time to leave a positive review regarding our comfortable rooms and the service of our staff. We look forward to welcoming you back to Hotel Gran Mahakam. Best regards, Indria Brahmana. Management

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E***a

Leisure

10.0

/10

Reviewed 6 week(s) ago

Friendly staff, comfortable and fragrant rooms, varied and delicious breakfast, strategic location

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Novriana N.

8.5

/10

Reviewed 7 week(s) ago

It was fun and coincidentally close to where I was headed.

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dimaswicaksono

10.0

/10

Reviewed 9 week(s) ago

Great job. Keep it up and always be successful 👍🏻👍🏻👍🏻

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1 people find it helpful

C***a

Staycation

9.7

/10

Reviewed 13 week(s) ago

Overall good, the food has a lot of variation, the room was clean, friendly staff. The price in room dining is too expensive but the taste was good.

2 people find it helpful

Accommodation's Reply

20 May 2025

Dear C***a, Warmest greetings from Hotel Gran Mahakam, We are delight to read your review. Your compliment regarding clean room and friendly staff had been shared to our team. Above all, we look forward to welcoming you again in the near future. With kind regards, Indria Brahmana Management

Dimas S.

6.2

/10

Reviewed 15 week(s) ago

can't get a room as per booking

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1 people find it helpful

Accommodation's Reply

02 May 2025

Dear Mr. Dimas, Warm greetings from Hotel Gran Mahakam. First of all, we would like to thank you for the trust that has been given to Hotel Gran Mahakam to provide services during your stay at our hotel. On behalf of the Management of Hotel Gran Mahakam, I would like to apologize that the room you stayed in was not the same as the one noted in the booking because it was sold out on that date. For the sake of your smooth stay, this has also been informed by our reservation team via a message in the system. We have taken action and corrective steps to avoid similar incidents from happening again in the future because customer satisfaction is our priority. We greatly hope that you can give Hotel Gran Mahakam another chance to serve you better. Best regards, Indria Brahmana. Management

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k***i

10.0

/10

Reviewed 16 week(s) ago

Best experience! Affordable, fancy, amazing service, the best breakfast, not too crowded and everything was perfect. Just thinking when can I go back and stay here again. Thank you Gran Mahakam for the amazing experience 🙏🏻

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AULIA R. R.

Staycation

10.0

/10

Reviewed 21 week(s) ago

The hotel is nice, the food is delicious 😍

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1 people find it helpful

Accommodation's Reply

07 Apr 2025

Dear Mrs. Aulia, Warm greetings from Hotel Gran Mahakam. Thank you for the perfect score and review of the good hotel and delicious food, which has been reviewed on Traveloka. We look forward to welcoming you back to Hotel Gran Mahakam. Best regards, Indria Brahmana. Management

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R***i

Business

10.0

/10

Reviewed 22 week(s) ago

Close location, pleasant and exclusive atmosphere

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1 people find it helpful

R***d

Business

10.0

/10

Reviewed 23 week(s) ago

The hotel location is very strategic, close to MRT station, close to TJ bus stop, close to culinary locations for young people in South Jakarta. The hotel staff are very friendly and smile a lot. The food menu is very diverse and the room facilities are very comfortable and clean.

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Yan T.

Business

8.5

/10

Reviewed 26 week(s) ago

The staff are Friendly & helpful

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Putra R.

Staycation

9.4

/10

Reviewed 31 week(s) ago

Very comfort and the staff is nice also surrounding with nice restaurant and cafe walkable 👍🏽👍🏽👍🏽

1 people find it helpful

Accommodation's Reply

06 Jan 2025

Dear Mr. Putra R, Warmest greetings from Hotel Gran Mahakam. We are delight to read your review at Traveloka, nice service from our staffs and strategic location are part of our service and facilities as 5 star hotel. We look forward to welcoming you again in the near future. With kind regards, Indria Brahmana The Management

Mochamad A. W.

Leisure

10.0

/10

Reviewed 32 week(s) ago

All staffs are friendly and very efficient in handling guests. Variety of breaksfast needs to be improved to 5 star level

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Yan T.

Business

8.5

/10

Reviewed 33 week(s) ago

All Staff are friendly, Nice Location

1 people find it helpful

Andy A.

9.4

/10

Reviewed 35 week(s) ago

Very nice receptionist and good service (responsive)

1 people find it helpful

Andris T.

9.6

/10

Reviewed 42 week(s) ago

Pros:- Lots activity surrounding the hotel (park, mall, food stall)- 2 drinks voucher during check-in.- Family friendly hotel with great hotel staff especially in pool area (they give towels and free mineral water)- Great room ambience even if the room is small.- Great bed, pillows and sheet. Cons:- Kids age 10 must pay full price during breakfast (IDR 325,000), with very limited menu variety that price is unacceptable.- Not allowed to have late check out.

1 people find it helpful

Donald

Business

10.0

/10

Reviewed 43 week(s) ago

Comfortable and soundproof place. Clean rooms and location not far from office and shopping centers.

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2 people find it helpful

A***a

Leisure

10.0

/10

Reviewed 44 week(s) ago

Hotel location is very strategic, you can find traditional to international food easily here from the morning to dawn. I have to admit that the dinner hotel buffet is worth to try after a long journey and you are type of person who don't like crowded places. The cuisine is varied, taste delicious and smooth consistently through out the dish served there. During check-in, receptionist proceed it promptly and friendly as well.

2 people find it helpful

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