DW

Dini W.

Business

9.7

/10

Reviewed 20 hour(s) ago

Good hotel, affordable price, stayed in a twin room, the room was spacious, the bed was comfortable, and there were 2 comfortable pillows per bed, good Wi-Fi and AC, the bathroom was spacious with a hot shower, and it was quite clean.

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km

kania m.

8.2

/10

Reviewed 4 day(s) ago

So far so good. The room is really big, all the facilities work well, although a bit old, it's clean.

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3 people find it helpful

fd

fauziah d.

8.5

/10

Reviewed 4 day(s) ago

Everything is okay. Unfortunately, when we were there, the swimming pool was being repaired.

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2 people find it helpful

F***A

Staycation

8.4

/10

Reviewed 5 day(s) ago

I stayed at this hotel for 4 nights. The receptionist and staff were quite friendly, but the room was comfortable, especially the air conditioning. The AC wasn't cold enough, and I've reported it twice, but it still wasn't. Furthermore, the bathroom sink doesn't drain properly, making it look dirty. They've reported it and had it repaired, but it still doesn't work. The towels and bed covers aren't white anymore, but almost brown. They should be replaced.

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1 people find it helpful

E***a

Business

9.1

/10

Reviewed 6 day(s) ago

Please pay attention to the spray in the bathroom so that it doesn't leak again.

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1 people find it helpful

M***g

10.0

/10

Reviewed 1 week(s) ago

the food was nice and so variety, the staff are friendly, the location is near to find food and go anywhere. but the swimming pool is closed due to renovation while we there.

1 people find it helpful

M***g

Staycation

10.0

/10

Reviewed 1 week(s) ago

the staff are friendly, there's a playground for kids. the food are variety everyday. but the swimming pool is closed due to renovation

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M***g

8.8

/10

Reviewed 1 week(s) ago

the staff are friendly, near to city center, but when we went there the swimming pool closed due to renovation.

1 people find it helpful

SRI I. L.

Staycation

8.5

/10

Reviewed 1 week(s) ago

Friendly service, quiet atmosphere, comfortable rooms

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t***y

Transit

10.0

/10

Reviewed 1 week(s) ago

My family and I stayed here for 3 nights, and overall it was okay. Please improve the cleanliness of the room floor, the sweeping isn't optimal. Thanks.

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Verified Traveler

Leisure

7.1

/10

Reviewed 2 week(s) ago

The staff never coordinate within them

1 people find it helpful

R***i

9.7

/10

Reviewed 2 week(s) ago

Good clean friendly staff easy to reach location

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y***s

Business

8.5

/10

Reviewed 2 week(s) ago

The first night I couldn't sleep, while tomorrow morning I had to work and needed good physical/stamina and concentration... that's all

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Accommodation's Reply

23 Sep 2025

Dear Guest, Thank you for taking the time to leave a review. We apologize for any inconvenience during your stay at The Acacia Jakarta. Your feedback is invaluable to us, and we are committed to continuously improving the quality of our services and facilities. We would like to understand more about the issues you encountered so we can better address them. We look forward to welcoming you back for a more enjoyable experience in the future. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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JT

Joice T.

Leisure

9.1

/10

Reviewed 3 week(s) ago

All is good. Staffs are ok. Quick service call action. Nice and various breakfast.

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Accommodation's Reply

22 Sep 2025

Dear valued guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. Your comment & feedback is truly appreciated and will be shared with our team make further improvements in the future. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri Marketing Communication The Acacia Jakarta

D***y

Leisure

9.7

/10

Reviewed 3 week(s) ago

Staying at the Acacia Hotel was great, the rooms were clean and very comfortable.

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3 people find it helpful

Accommodation's Reply

22 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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B***a

8.7

/10

Reviewed 4 week(s) ago

sad, ordered a non-smoking room but got a smoking one and yup it smelled really bad of cigarettes, asked the female receptionist when it would be ready, she said it was still being cleaned, no time estimate, the room was spacious and clean but the AC in the room was not cold, complained twice until the technician came it was still hot, and was immediately given a replacement room 👍

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1 people find it helpful

Accommodation's Reply

18 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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M***R

Staycation

9.7

/10

Reviewed 4 week(s) ago

The room was very spacious, making this hotel perfect for family gatherings. Unfortunately, when ordering food from the room, it couldn't be prepared because the chef wasn't there. The staff here were extremely friendly.

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3 people find it helpful

Accommodation's Reply

09 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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Geby M.

Business

9.7

/10

Reviewed 4 week(s) ago

Friendly staff, very accessible location.

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2 people find it helpful

Accommodation's Reply

09 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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C***a

Leisure

10.0

/10

Reviewed 4 week(s) ago

The bedrooms are spacious and comfortable, and it's close to the city center. The staff is helpful and friendly. Breakfast is quite varied, and the restaurant is quite aesthetic! Overall, good!

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+2

1 people find it helpful

Accommodation's Reply

09 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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YS

Yaya S.

Leisure

10.0

/10

Reviewed 5 week(s) ago

Very satisfying service starting from security, hotel staff, restaurant, all of them are polite, their speech is polite.

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1 people find it helpful

Accommodation's Reply

09 Sep 2025

Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.

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Overall Ratings & Reviews The Acacia Hotel Jakarta

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8.4

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