Clean, conveniently located. It was too hot inside, and the controller didn’t help. Faucet in kitchenette was broken, and the shower stall too small even for Italy.

The property was in an excellent location for us. Close to the opera house and port. However that was it. Taxi's can't pull up to property so you have to walk about 1 block in street that was not completely smooth and uphill. Room was small and bathroom was even smaller with showers the size of a coffin. Also shower didn't drain well but they did come and make it better. For the price not worth it.

Staff were nice and location was good, however…. The hotel is fine for people with light luggage. Luggage needs to be carried manually up three large steps to reach a lift. The staff kindly provided an upgrade with a balcony view, but the bathroom and toilet size is suitable only for nursery school children.

We really enjoyed our stay with the hotel. The staff were friendly, the hotel and room were clean, and the building was secure. The street was pretty noisy, but the building was rather soundproof. Location was ideal for our excursions.

Hotel was convenient and comfortable. Staff was super friendly ans helpful. They were pretty awesome. The only issue i had was the shower, no pressure and tiny. Everything else was awesome.

The location was great, staff were very friendly, and beds were comfortable.

Good location, friendly and helpful staff, bathroom a bit tired - shower head needs replacing ( room 205).

Stayed here with my family of 4 including 2 teenaged boys. The location was amazing!! Via Chiaia is a great location to stay in Naples and I would stay here again. Its a 5 min walk to the Spanish Quarter, and while its quiet lively, its not overly busy. There are many place to shop, dine and explore and this is right in the middle of everything. I highly recommend Donna Sofia - the best pizza and great street food with warm service. The Hotel was quite nice, very clean and the staff are very friendly and helpful. My only complain is that the beds are not very comfortable and the pillows are terrible (flat and stiff). At the end of a busy day of site seeing, I just couldn't get a great rest. This was our first time to Naples and it was an incredible experience. The City is hectic, busy and loud. When you first arrive it can be a bit overwhelming. BUT, we found the people warm and hospitable and once you get used to the rhythm of the city, its just amazing. So many place to explore and so much to do. From naples, we also visited Pompeii, Vesuvius, and the Amalfi Coast. We LOVED our stay here, and despite all the warnings about pick-pockets, we had no troubles at all. We traveled in and out of the train station, we walked through every back alley in the City, we used the local beeches and always felt safe.

Old building in a great neighborhood. Towels are very old. Room was spacious. Pull out couch not very comfortable.

The guy at the front desk was absolutely lovely! So helpful. Unfortunately at night we realised there were no blankets on the bed, when we asked reception they said that they ran out?? How does a hotel run out of blankets... they found some mysterious blankets from somewhere without sheets (because it was so cold, we took them)

The hotel is in a great location. And everything was fine about it. But the WiFi didn't work both nights we stayed. Which Wasa problem for us. Other than that. The reseptionistwas wonderful

The staff was extremely helpful they gave good options for dinner. They were able to hold our luggage while we were visiting another country which was huge help not lug so many suitcases.

Staff were wonderful, extremely helpful. Very central location but a lot of noise from the street. Not luxury but comfortable, good value.

Shower cubicles are a bit too small

This was a nice, boutique hotel in a vibrant part of the city. Just outside the door is a walking promenade with tons of shops and restaurants that are open all times of the night. A few blocks away you can find the waterfront with more places to eat. Five stars for location. The staff were also amazing. Everyone was very nice and willing to help with recommendations and directions. We couldn't get the air conditioner to work the first night but someone at the front desk came to our rescue. The following mornings they checked in with us to make sure everything was working properly. My only complaint is that the beds were pretty hard and lacked some comfort - but this was typical of most of the hotels during our travels throughout the country. Not for bad backs. I would definitely recommend this hotel for your stay in Naples.

Located in a pedestrian only area on Via Chiaia, we had a view down onto a Gelato store below us. No traffic, heaps of shopping, food and sites nearby. Five minutes walk to the beach and ten to the cruise port. Thoroughly enjoyed this accommodation in central Naples. Staff were helpful, storing our bag and the delivering them to our room. Small but comfortable. Happy to recommend.

Basic room, very clean and friendly staff. Could have used more information from the staff at check in, such as times to check out etc. Very nice and reasonably priced. Would definitely stay again.

Room was too small, and noisy during the night

We were in Naples whilst the temperatures were over 30 degrees. You are required to hand in your room key when you go out and every time we left the hotel the staff would switch off the air conditioning in our rooms, when you picked up your key they would go into an electrical cupboard in the reception area and switch them back on but as it was so hot outside your room would be uncomfortably hot and never got the chance to cool down as when you go back out it gets switched off again. There were three of us staying and whilst one of our party was put in a single room the other two were squeezed into the same size room on another floor which again was a single room, the staff seemed surprised that there were three of us when we arrived to check-in and despite their being other double rooms free we were left in our tiny room.

Very comfortable hotel in an ideal, safe location for enjoying Naples.