Overall Ratings & Reviews Arosa Kulm Hotel & Alpin Spa

We had a fantastic time at Arosa Kulm and enjoyed the great friendly service.

The staff are friendly and helpful, the hotel has a nice, cozy lobby. The hotel is near the ski rental and lift.

We booked a double room with balcony at the Arosa Kulm at a cost of over $800 per night - we pre-paid for the room in full. We chose the hotel because a group of friends had agreed to stay at the hotel and ski in Arosa for the weekend. We also chose the hotel because we have a 3 month old daughter and the facilities for children looked great - including a child's spa. Thus we were exceptionally disappointed to receive an email from the Arosa Kulm while driving to the resort to inform us that they had cancelled our reservation and moved us to another hotel. The second hotel was not a 5 star hotel and more importantly it meant we would not be staying in the same location as the friends we were travelling with. Considering that they had cancelled our booking without prior approval from me I asked for a refund instead. I was informed that my room reservation was non-refundable and that there was nothing I could do. I found this a completely unacceptable response. Whilst I did not end up staying at the hotel my impression of the staff was that they were very arrogant and service quality was not at the level I would expect from a hotel in the price category. We did join our friends to eat there on the Saturday night (in their family Italian restaurant) and whilst the food was good the decor of the restaurant felt very dated. I would not book with this hotel again as I would have no confidence that my reservation would be honored.

A great location, very good service. Close to ski lifts, ski school, bus stop. Nice SPA and pool.

The Kulm is a nice hotel with lots of facilities like the spa and various restaurants. The spa area has nice views of the mountains and excellent facilities. The decor is not to my taste with a lot of stainless steel and straight lines, but it is very functional. The standard rooms are well equipped but need an upgrade on the decor and furniture. There are many more options in Arosa that offer better quality stay for the price. I don’t think this hotel is value for money. In my view it is far too expensive for what they offer

I have stayed at this superb hotel previously in September and it is consistently excellent as the Summer season draws to a close. The staff maintain high standards of efficiency and competence combined with genuine warmth and friendliness. The facilities are very good and pending refurbishment could well enhance them.

Great hotel, 1st class service from all the staff. Would like coffee machine in bedroom,also change lighting in bathroom to led,as current system makes bathroom very warm.

The stay was fantastic

We stayed in Hotel Kulm Arosa in December 2013. We had a great experience, the staff could not have been more friendly and accommodating. The atmosphere was wonderful and we felt immediately at home. Definitely one of the best hotels we have visited and we will certainly be back again!

very friendliy atmosphere , excellent service well stafeed with long term staff Family run

Das war ein richtig guter Aufenthalt. Alle Wünsche wurden einem erfüllt. Top Personal. Super Lage. Hervorragendes Essen. Super Swimming Pool für die Kinder.

Professional high standard Only thing that needs to be upgraded is their old internet system

Sehr freundliches Personal. Immer zuvorkommend. Sehr sauber. Das Frühstücksbuffet ist klasse. Wenn ich in Arosa bin werde ich nur noch dort nächtigen

Das Kulm ist ein super Berghotel, hervorzuheben sind insbesondere die tollen Behandlungen im Spa.

Fantastic place and we had a wonderful stay!

Das Frühstück war sehr gut! Die Zimmer sollten renoviert werden. Die Matratze war u.a. total durchgelegen. Der „runde“ Geburtstag, den ich hatte, wurde vom Hotel/Personal komplett ignoriert.....

Sehr freundliche Leute. Dank der Freundlichkeit, werden viele Mängel im Service kompensiert. Doch diese sind für das Preisniveau nicht akzeptabel und sollte schnellstmöglichst behoben werden. Zu viele falsche Gerichte und Getränke , falscher Zeitpunkt des Weins, vergessene Bestellungen und somit enorme Wartezeiten, falsche Rechnungen. Die Häufigkeit ist viel zu hoch und hinterlässt trotz aller Freundlichkeit einen mittelmäßigen Eindruck, auch wenn sich das Personal immer wieder sehr nett entschuldigt hat.

Second time we visited the hotel and at least as good as last year. Tip top family vacation. Everything superb from arrival to departure. I was there with three kids and we loved every second of it. Highly recommended for a family ski trip!

Schade waren die Betten mit nur 90cm für ein 5-Sterne Hotel sehr schmal

Das Personal war zwar sehr freundlich, allerdings im Dauerstress. Dies liegt vermutlich am System: z.B. Im hauseigenen Restaurant Stüva hatten wir um 18:30 Uhr einen Tisch zum Nachtessen, um 21:30 Uhr schliesst das Restaurant wieder. Das Essen (Vorspeise, Hauptgang, Dessert) wurde und innert 1 Stunde serviert. Kaum hatten wir einen Gang beendet, kam der nächste. Auch hier, sehr freundliches Personal, jedoch immer im Vollgastempo. Auch dass das Hotel kein eigenes „inhaus parking“ hat, war uns nicht bewusst. Man hat uns mitgeteilt, dass das Parking chf 25.-/ pro Nacht kostet, was wir dann auch buchten. Danach stellten wir fest, das unser Auto im öffentlichen Parkhaus (ca. 100 m weiter) abgestellt wurde, welches „öffentlich“ chf 17.- kostet.