Dear M***M
Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.
The issues you had with the XXXXX, XXXXX, XXXX, and XXXX will be looked into and we will do our best to rectify the issue(s).
We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.