The hotel is ordinary, but the breakfast is not good, and they charge €2 per day for service. I’m not happy.

This property is a nightmare. The a/c is centrally controlled by staff and they refused to lower it, they would say they would and nothing would happen, I have a medical condition that requires my body to stay cool and when we told the staff that the ac needs to be set lower because of it, they told me they’d rather we leave because “we don’t want someone with a medical condition staying here.” Was there response. When we asked for a manager we were denied and told to come back in the am, at the time we were told to return they denied us access to the manager again and gave nothing but attitude. We reported this hotel to the Italian medical board also to the ECC and local magistrates. This place is a scam that will take your money and offer nothing In return. The bathroom sink was broken, the ac non existent, cheers to being told this is how Europe is, just because my wife and I prefer English doesn’t mean we don’t understand the language and the disrespect of talking trash in a different language, I am 2 generation immigrant and my family has deep roots in Italy this is not typical in Europe as they said, this was a terrible experience with a terrible staff and even poorer management

Overall, good experience. The room is generally comfortable and the location is walkable from the train station even with big luggages. Condition inside the room needs a little attention eg the handle on our toilet door is loose so we couldn’t close the toilet door properly.

We had a lovely and comfortable stay at this hotel. Beds were comfy and the staff were friendly and courteous. Its very close to the train station and good dining options, so was also very convenient.

None

I liked that the staff was friendly and very helpful

Lots of things around the area. Great pizza and beer place just around the corner.

The staff were friendly and the breakfast was good,the room was clean but quite small and the entrance to the shower very narrow,no toilet paper holder and a lack of towels, the hotel was closed to both the train station and the bus station

Nice hotel, really good breakfast, great location nearby train station and vaporetto lines.

Hotel Villa Rosa is conveniently located by the train station and offers easy access to water taxi services. It is located on a very quiet street—a rarity in Venice—but is very near to major thoroughfares for food and shops (which primarily cater to tourists). However, most major attractions do require a 30+ minute walk, which must be taken through crowded streets that are overrun by tourists. The staff was courteous but did not go out of their way to make us feel welcome or offer recommendations, as was the case for our other hotels. The bed was quite firm. The included breakfast was good. While we would probably stay again, we might be inclined to stay in a more central location now that we know how easy it is to travel by water taxi throughout the city.

We were caught in the Italian train strikes and never made it. Unfortunately our reservation was unchangable/non refundable and we were never able to use it. This was not due to any circumstance we could control and we still lost out.

Only a 2-3 block fron bus drop off. Easy walk to hotel.

Friendly front desk, clean room. Free luggage storage is a huge bonus.

Very quiet area and very close to the train station. Decent breakfast. Bed took up most of area in room. Comfortable bedding, pillows. Had to knock off a star due to ice cold water in shower. Sink had hot water but not the shower. Did not use the wifi. If you’re coming into Venice by train, this is a good option…but, check to see if there is an elevator. We were on the 2nd floor and had some steps…but not bad. (they call this floor 1 as the ground floor is 0.)

Very nice space and friendly staff. having a balcony was an added bonus. close to all major attractions but still quiet. would stay here again :)

Overall this was a very good experience/stay. Staff was attentive and helpful. The building has no elevator . You have to take your lagage up the stairs by yourself. Breakfast was a plus. Close to train station and ferry.

It is very convenient for the station. Rooms, breakfast and service was very good.

Clean room, on the small side but what would you expect? You are in Venice. Breakfast was very nice and tasty. We enjoyed our stay and will come back if in Venice.

Wonderful hotel. Great staff. Allows bag storage. Close to train station and car taxi drop off. May need to take a water taxi across the canal if you have too many bags to climb the steps on the footbridge from the car drop off.

Terrible customer service. I checked out on morning of 18 June and left my luggage with the hotel. Returned around 3pm to collect left luggage - had terrible stomache ache and walked to the toilet. The lady retrieved my luggage but told me the toilet is out of order. Told her I cannot wait and asked if there other toilet or perhaps a toilet in a room which I could use. She replied coldly that even if she had a tummy ache, she has no choice but to hold it in. The solution she could offer was to go the the toilet at the railway station. As my stomach couldn’t wait, I rushed off to the railway station ( 2-3 min walk). But there were no signage for toilets. After asking a few people working at the station, a security personnel finally directed me to the cafe - it is the ONLY place with toilets. I had to buy something in order to get a token to access the toilet - I almost soiled myself. What a harrowing experience the hotel made me go through. The moment one checks out of the hotel, even if you have left luggage - the hotel no longer considers you their customer and couldn’t care less about you. I wondered what customer training the Management puts their staff through. I had wanted to give a good review as my stay was a pleasant one but the last few hours totally ruined my experience with the hotel.