Everything was as expected.

The front desk staff was so helpful and friendly!

Room was clean and roomy. Attached restaurant was very good and reasonably priced.

Property was conveniently located and staff was attentive and courteous

Room ok for a 3 star hotel. Second night half the towels and bedding has been taken but not replaced. However biggest issue was noise from the street and plaza. Noise all night so sleep almost impossible. No way is it a quiet hotel as advertised. Make sure you don't get a room overlooking plaza or street

Average hotel room, nice juliet balcony to look out on main square, but very noisy. Earplugs required. Nice bathroom. Staff helpful, nog overly welcoming. Breakfast average but really Expensive, better options right up the street. Especially Hey My Coffee, their coffee is exceptional!!

Room was very clean and comfortable and the staff is attentive. The hotel is quiet despite being right next to Puerta del Sol. Highly recommended.

Clean hotel with very helpful staff, great locationn

Large clean room in walkable location

Cleaning and great service

Wonderful location. Staff was so friendly and helpful.

The rooms are very clean and house keeping was done every day. Friendly staff.

Location!

Great hotel. In the heart of everything!

Stayed three nights at the end of a Camino walk. The location was excellent; steps from the commuter train stop, walking distance to major and less major attractions. The room was clean, large and comfortable. We initially were assigned an interior room, but on request were given a room with view of the plaza, busy and probably a bit noisier, but good windows/balcony doors kept the noise down to a reasonable level.

Vibrant and lively place to stay

The best part about this hotel is that it is right in the plaza de sol! Besides, the other destinations are walkable from here.

Very friendly staff

Great location, welcoming staff, good breakfast. We’ll recommend the hotel to others!

Ideal location, and beautiful hotel with comfortable, clean rooms and great service. Nice restaurant with great food and wine. Conveniently located at Plaza Mayor in the heart of Madrid. Rooms are very soundproof, considering the noisy location. If you want a quiet night of sleep, get an interior facing room. Rooms overlooking the plaza have a nice view, but are noisier throughout the whole night because the city never sleeps. However, this hotel does a much better job of soundproofing with thicker walls and windows than other hotels in the area. Service is impeccable and everything is well appointed. The bathroom, especially is spacious with an updated shower that has consistent hot water and excellent water pressure. Nice bath products too.