I had an amazing time! The staff were helpful and friendly, we felt super safe and will definitely be coming back. 10/10 and highly recommended spot for Cusco. Walking distance to everything!

Gluten free bread on the breakfast spread people - game over this wins! Ambiance, cleanliness, day of massage arrangements, cozy hot water bottle to warm the bed when we arrived so late after some travel hiccups. Had a balcony room and it was a lovely spot to sit. Doors not soundproof, and sound carries floor to floor up the central stairs. If the hotel calls a taxi, they come right up, but if your taxi drops you off you might get dropped a block or two away due to narrow/one way/not necessarily for a car traffic roads. Delightful neighborhood for art/shopping/food.

Excellent customer service. Comfortable and lovely hotel.

We absolutely loved this place and especially the staff were very kind and attentive

This was a cozy and beautiful place to stay. The staff were very attentive and although there is no heat in the rooms, the hot water bottles were a blessing to warm up the bed. I loved my stay at Encantada Casa!

The property is beautiful and the staff is wonderful. There is an outside garden. If you need a taxi they call one and set it up for you. It was a wonderful experience!!

Beautiful space and kind helpful staff.

Great staff. Kind people. Loved the breakfast!

Extremely friendly and accommodating staff. Very clean rooms and nice location. Would stay here again.

This was the perfect hotel to acclimatize to the high altitude. Enjoyed unlimited coca tea and loved the hot water pouches at night to make the bed warm and cozy! Breakfast was good, especially the made-to-order eggs. They did charge a lot for drinking water and the hot tub use was too expensive to justify for a solo traveler like me this trip. I had the room on the third floor with the balcony. I’d stay here again!

We reserved the Encantada because of the views and payed extra for that but they did not acknowledge that. We were there before and after Machu Pichu as we complained we were given a better room the second time around. The view was very nice. Our first bathroom had ants and the second one was dirty. I did not like that they do not provide water in a place where you can not drink or wash your teeth with tap water. They sold the water bottles much more expensive than on the markets. The breakfast ladies were very nice but breakfast was a little bit overcrowded so you needed to wait for coffee or forks and spoons.

We had the most wonderful stay at Encantada Casa Boutique Spa! The rooms were spotlessly clean, the grounds and view of the city were so beautiful, and I cannot say enough about the quality of the staff and manager. I highly recommend them!

It was a great place to stay

Juste une note constructive concernant l’insonorisation des chambres et le choix de la musique qui joue à la terrasse extérieure avant qui dérange durant une partie de la journée; on aime mieux entendre la musique typique du pays lorsqu’on va en voyage et non du boom boom américain populaire 😉. Le reste était impeccable!

Hotel was beautiful and Staff was great except one girl lied and said there’s no taxi in inti Raymi festival so we missed it bc we had to walk to festival. She worked on 6/24, absolutely awful customer service

Beautiful patio, comfortable bed, and friendly staff. Most places don’t seem to have heat but they were able to provide me with a water pad bed warmer and space heater. The place was very peaceful and you can’t beat the view.

I loved staying at Encantada! The staff are amazing, kind and helpful. It’s at a great location and I watched the fireworks from the terras.

We rented an apartment adjacent to the property and enjoyed having enough space considering most places were much smaller. Would have enjoyed art on the walls would have made the place cozier but plain white walls made it less appealing. Also, kitchen was empty, no glasses, no plates, no cutlery and we ran out of toilet paper on the second day. Staff was friendly and very accommodating.

The massage therapist is amazing! Walking distance to San Blas Cuzco. Beautiful gardens and friendly English speaking staff.

Amazing balcony & view! The spa is a highlight and laundry service is a bargain. Bed is comfy.