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Aston Jayapura Hotel & Convention Center

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Overall Ratings & Reviews Aston Jayapura Hotel & Convention Center

Traveloka (1,061)

Other sources (5)

8.6

Very Good

From 1,061 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about Aston Jayapura Hotel & Convention Center

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Staff Friendliness (44)

Bedroom (43)

Distance to City Center (41)

Check-in/out Time (36)

Ambiance (34)

Hotel Area (34)

Bathroom (33)

Taste (33)

Accessibility (31)

Wifi (30)

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Traveler Reviews Aston Jayapura Hotel & Convention Center

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Customer reviews

Gunawan S.

Business

9.1

/10

Reviewed 1 week(s) ago

Initially, when I checked in, I was disappointed because the room I booked through Traveloka didn't have a window. After I complained, as I'd never stayed in a **** hotel without a window before, Mrs. Catur responded positively and upgraded me to a garden room with a window. This made my stay more comfortable. Overall, I was very satisfied. Thank you, Mrs. Catur, for your positive response. I hope Aston Jayapura continues to be successful.

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R***a

10.0

/10

Reviewed 3 week(s) ago

Best for Aston hotels. Get the 10.10 promo.

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Accommodation's Reply

13 Oct 2025

Dear Ladies/Gentlemen, Thank you for giving us a 10-star rating on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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Lolita T.

Staycation

8.7

/10

Reviewed 4 week(s) ago

very good breakfast service

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Accommodation's Reply

13 Oct 2025

Dear Lolita, Thank you for rating us 8.7 on Traveloka. We appreciate your positive feedback and are glad you had a great experience with us. We hope to welcome you back soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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M***I

Staycation

9.7

/10

Reviewed 7 week(s) ago

This is my 3rd time staying at Aston... a hotel with affordable prices and complete facilities, close to Jayapura Mall too... the staff is very friendly... Only this time I booked 5 rooms, there were some refrigerators that were not cold and the AC was not cold enough and there was also a small cockroach in one room but it was not a problem, everything was resolved well, the service was good and great, the food was also delicious... Always be victorious Aston Jayapura

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Accommodation's Reply

13 Oct 2025

Dear Valued Guest, Thank you for rating us 9.7 on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We apologize for the inconvenience regarding the cleanliness of our room and the amenities in our rooms. We hope to welcome you back soon. Best regards, Terry Rumcabue, Assistant Front Office Manager

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Switly S.

Staycation

9.1

/10

Reviewed 7 week(s) ago

My second experience staying here yesterday, the hotel staff were very friendly and helpful, the service was good and fast, especially during check-in... The service was great...

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Accommodation's Reply

14 Oct 2025

Dear Switly, Thank you for rating us 9.1 on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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S***y

Leisure

10.0

/10

Reviewed 7 week(s) ago

Everything is very good. Cool and comfortable. Fast service. You can request.

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Accommodation's Reply

14 Oct 2025

Dear Valued Guest, Thank you for giving us a 10.0 rating on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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isna i.

10.0

/10

Reviewed 8 week(s) ago

Very clean and friendly service

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1 people find it helpful

Accommodation's Reply

14 Oct 2025

Dear Isana, Thank you for rating us 10.0 on Traveloka. We appreciate your positive feedback and are glad you had a great experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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I***l

Leisure

8.5

/10

Reviewed 8 week(s) ago

The staff is very friendly and helpful in carrying our guests' luggage🙏

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1 people find it helpful

Accommodation's Reply

14 Oct 2025

Dear Valued Guest, Thank you for rating us 8.5 on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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Nur A.

Leisure

10.0

/10

Reviewed 8 week(s) ago

The hotel staff is friendly, especially the restaurant staff, Kak Hasrun or Harian if I'm not mistaken.

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Accommodation's Reply

14 Oct 2025

Dear Noor, Thank you for rating us 10.0 on Traveloka. We appreciate your positive feedback and are glad you had a great experience with us. We hope to welcome you back soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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B***o

8.5

/10

Reviewed 10 week(s) ago

It was very enjoyable, but unfortunately the hot tub wasn't working. I really wanted to soak in it with the kids.

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Accommodation's Reply

14 Oct 2025

Dear Ladies/Gentlemen, Thank you for rating us 8.5 stars on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We apologize for any inconvenience regarding the small pool, which is currently under renovation. We hope to welcome you back soon. Best regards, Terry Rumcabu, Assistant Front Desk Manager

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S***a

9.4

/10

Reviewed 10 week(s) ago

The hotel staff was kind and could remind us when it was almost check-out time.

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Accommodation's Reply

14 Oct 2025

Dear Valued Guest, Thank you for rating us 9.4 on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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H***a

Staycation

9.0

/10

Reviewed 10 week(s) ago

I often stay here, but yesterday when I tried the studio room, it turned out to be a new building, and the sound from the next room was still audible,,, next time I want to try the deluxe room so I can get one with a window,, because I always stay here and only got a room with a window once,, they said you have to book the deluxe type to get one with a window 😁

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1 people find it helpful

Accommodation's Reply

14 Oct 2025

Dear Valued Guest, Thank you for rating us 9.0 on Traveloka. We appreciate your positive feedback and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon. Best regards, Terry Rumkabu, Front Desk Assistant Manager

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A***y

Leisure

10.0

/10

Reviewed 12 week(s) ago

This is my favorite hotel... There's a pool for the kids to enjoy, and the food is delicious and varied. My favorite is the black pepper beef, wow, it's awesome, hehe. They should also have a small playground for the kids so they don't get bored in their rooms playing on their phones.

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2 people find it helpful

Accommodation's Reply

18 Aug 2025

Dear Sir/Madam, Thank you for your review and feedback. We greatly appreciate your suggestion regarding the addition of a playground to our hotel. This feedback is invaluable to us in our efforts to improve the comfort and experience of our guests. We will consider your suggestion and coordinate with the relevant team to see if it can be implemented in the future. We hope that in the future, we can provide more complete and enjoyable facilities for all guests, especially those bringing families and children. Thank you for your trust, and we look forward to welcoming you back to our hotel. Best regards, Terry Rumkabu, Assistant Front Office Manager

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Fajar N.

8.5

/10

Reviewed 13 week(s) ago

The swimming pool water smells too much of chlorine, that's all

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1 people find it helpful

Accommodation's Reply

18 Aug 2025

Dear Mr. Fajar, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the chlorine odor in the pool. We will immediately conduct checks and adjustments to ensure the pool water quality is more comfortable and meets standards. Your feedback is very valuable for us to improve our service. We hope to provide a better experience on your next visit. Best regards, Terry Rumkabu, Assistant Front Office Manager

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Mita W. O.

Business

8.2

/10

Reviewed 14 week(s) ago

The hotel staff was very friendly upon check-in.

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1 people find it helpful

Accommodation's Reply

04 Aug 2025

Dear Ms. Mita, Thank you for giving us an 8.2 rating on Traveloka. We appreciate your positive feedback and are happy to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager

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M***c

5.4

/10

Reviewed 15 week(s) ago

Destroyed and dirty. Destroyed and dirty.

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Accommodation's Reply

04 Aug 2025

Dear Sir/Madam, Thank you for your feedback. We apologize for any dissatisfaction regarding the cleanliness of your room during your stay. We will immediately follow up with the housekeeping team to ensure better cleanliness standards in the future. We greatly appreciate your feedback so that we can continue to improve our service. We hope your next visit will be an even better experience. Thank you for your understanding. Best regards, Terry Rumkabu, Assistant Front Office Manager

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M***r

10.0

/10

Reviewed 16 week(s) ago

Parking area that needs to be expanded

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Accommodation's Reply

04 Aug 2025

Dear Sir/Madam, Thank you for your 10-star rating on Traveloka. Thank you also for your feedback regarding the limited parking space. We will discuss this with management for further action. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager

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Anggi i. g.

Leisure

10.0

/10

Reviewed 17 week(s) ago

Customer service is very friendly, there is a swimming pool, close to the city center and malls.

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Accommodation's Reply

04 Aug 2025

Dear Ms. Anggi, Thank you for giving us a 10-star rating on Traveloka. We appreciate your positive feedback and are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon. Best regards, Terry Rumkabu, Assistant Front Office Manager

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endah d.

10.0

/10

Reviewed 18 week(s) ago

This is my second time staying at Aston Hotel... Why I chose Aston Hotel is because the breakfast has many choices. Good luck Aston Hotel, hopefully there will be more promotions.

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Accommodation's Reply

09 Jul 2025

Dear Ms. Endah, Thank you for your wonderful review. We are glad you enjoyed your experience; our staff would love to read your review. We place a high value on customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review and we look forward to seeing you again. Sincerely, Terry Rumkabu. Assistant Front Office Manager.

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IRMAWATI

9.7

/10

Reviewed 18 week(s) ago

comfortable, clean, lots of food choices, strategic location

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Accommodation's Reply

09 Jul 2025

Dear Ms. Irmawati, Thank you for your wonderful review. We're glad you enjoyed your experience; our staff will be delighted to read your feedback. We prioritize customer experience and satisfaction, and your review confirms the hard work we put in every day. Thank you for your kind review, and we look forward to seeing you again. Sincerely, Terry Rumkabu, Assistant Front Office Manager.

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