Overall Ratings & Reviews JR East Hotel Mets Kawasaki

All some hotel supper nice friendly,

Doing a very good job on hotel, room clean, staff is friendly.

The hotel location is right next to the station, very strategic. There are escalators and elevators to get down from the station to the hotel, so it's practical for those with heavy luggage. Around the hotel/station is a shopping center, so there are lots of shops and places to eat. The room is quite spacious, amenities are in the lobby and you can get them yourself whenever you need them. The only drawback was when I wanted to check in, because the check-in time was 15.00 and I arrived at 14.00, I was asked to pay 2000 Yen extra. Even though in other hotels, usually if the room is ready, they are still allowed to enter without paying. Because it's only 1 hour difference from check-in time! Check-in time also goes through the machine, although there are still helpful staff. And this machine actually slows down the check-in time because it's a little complicated. If there are staff, then it should just go through the staff so there's no need to waste time.

The hotel is next to Kawasaki sation and big mall la zona. Front desk staff are very friendly and helpful. Yes the room is small but sufficient for 2 persons. Will definitely return for next visit.