This was my second stay at Pomelotel Patra Kuningan. The location is convenient and the staff were generally polite. However, I was disappointed with the cleanliness of the room I was assigned (Room 309, stayed on 28 January 2026). The room was not properly cleaned and did not meet basic hotel standards. I have raised this issue via email prior to writing this review, but unfortunately did not receive any response. I hope the management can take this feedback seriously and improve both room quality control and guest communication.

Very accommodating hotel. Staff are very welcome also.

Maybe it's because of the heavy rain in Jakarta, but it shouldn't be the first time Jakarta has rained like this, but the water that comes out is dirty, there is no water either, the room also has leaks from the rainwater. The room asked to be cleaned but the towels were not replaced with new ones even though they had been placed on the toilet, instead they were hung again in the bathroom

Today's breakfast menu is lacking, the fried rice is cold, it should be heated up.

There is only one suggestion that I have made several times, namely that the bathroom sink always has no water flowing smoothly and is often blocked.

Good for transit hotel, good vibe

Feels something weird but can’t describe. There was a netflix on tv but no account registered so unuseful.

Clean, comfortable, close to everywhere.

Breakfast has many choices, very family friendly hotel, just a shame for the receptionist in the lobby is not friendly & when check in during peak hour we were given the key just like that, only explained which room number and which floor, not explained what else is included such as what time breakfast (because there is no free breakfast paper on the key) and there is a welcome drink and wifi is not informed at all. Finally I had to call the receptionist to double check. I checked in on 22 Nov 2025 afternoon, please evaluate the time or maybe increase the number of staff so that during peak hours they can still be friendly and serve well

The rooms are clean, the staff is friendly, the food is quite good, and the atmosphere is pleasant. The hotel is surrounded by trees, making it a great place to hang out and enjoy coffee.

Comfortable, fragrant, strategic not far from the destination

It's really good, I've stayed here twice. The staff is friendly and helpful. The hotel and room are clean, the AC cools quickly, and there are no small insects. The breakfast is good, everything is good!

The hotel service and comfort are good and the hotel is clean

Check-in was very easy, and the service was excellent. The staff were very friendly. Highly recommended for business stays.

good in the city easy access god

Great, you will definitely feel at home because the place is very comfortable

Great hotel in the middle of the city with beautiful scenery.

The atmosphere is calm. Not noisy. The staff are friendly too.

Everything is clean, the bed is comfortable. The staff is nice. The area is quiet and good for resting.

The environment is very calm, the hotel room is also quite spacious and clean, the staff's hustle and bustle deserves a thumbs up especially Mbak Salsa at the reception (fast and responsive and very helpful). The parking lot is spacious and safe.