Overall Ratings & Reviews Inntu Hotel

I liked the clean of.the room

Horrible management. I stayed 3 days. They could not figure out how to connect WiFi throughout entire hotel. They also could not figure out how to have the phones in the room work so for every single situation instead of calling the lobby I needed to go down the elevator which was highly annoying. And a special bonus. They didn’t give me clean towels any day until after 8pm. Horrible hotel management. Don’t stay here. Really bad hotel. Horrible

The location is great. Staff personnel was very friendly. The breakfast was included was good. The hotel needs a little upgrade to make it more attractive. A lot of good restaurants around. The view of the city from the rooftop is incredible

El hotel necesita un poco de amor, la terraza triste ver como tienen espacio perdido, no tener in gimnasio es algo que la gerencia puede considerar. el servicio muy bueno

Great

Rooms were rundown, even the grand suite we eventually stayed in. The hotel as a whole seems tired and needs remodeling. Staff were more than accommodating and friendly.

Very warm welcoming and respectful

The WiFi network wasn’t working properly. Everything else was fine.

Everything was good,one issue was that the wifi works fine but as soon u get in to your room it's not working anymore

The room had water damage to floor, the tiles were coming up and weee dirty. For the best hotel in the area we were very disappointed. I’ve stayed here several times over the past 3 years and this was my last. With all the new hotels opening, this one needs a major renovation to be able to compete. Again very disappointed.

Clean hotel however it could use some new furnishing updates from 1990 to the present. The bed was very firm but had quality bedding. The air conditioner beds updated and as when the sun goes down, it cannot keep the room cool. The LVT has spots in which the surface has been worn and needs tiles replaced. The water faucet extends to the middle of the sink which makes it difficult to wash your face without making a mess.

I like the property and the proximity to restaurants and activities in Laureles. The only complaint I have is the WiFi dropped signal frequently which was frustrating considering I had to complete schoolwork while at the hotel. I had a double bedroom however I would rather have preferred a suite. I recommend booking a reservation well in advance for the suite. The staff is very friendly and they speak both Spanish and English. There is a small park across the street from the hotel and the neighborhood offers much to see and do with the people of Medellín. There are small markets where people can buy items to keep in the hotel. Also close by are many restaurants to try various cuisines.

This hotel is in a great location, close to nice restaurants and right in front of ‘Segundo Parque de Laureles.’ While the hotel has potential, it could benefit from more attention to detail.Firstly, the room I stayed in had damaged floor panels caused by water from the sink. Additionally, the room lacked basic amenities like a microwave and coffee machine, which are standard in most 4-star hotels. Another disappointing feature is that the pool is only accessible for a fee and requires a reservation, which is absurd for a facility meant for guests. The rooftop has three workout machines, but they barely function. There’s also a jacuzzi, but this is my second stay in two years, and I’ve yet to see it in working order. The hotel has a lot of empty spaces on the first two floors and the rooftop, which could be utilized better. For instance, they could add more workout machines or turn the rooftop into a bar or lounge area for guests to relax.Some staff members are not very friendly, as noted by other reviews as well. The breakfast is decent, with plenty of options, but overall, the hotel doesn’t meet the standards of a 4-star property. Considering the price, you’re better off staying at another nearby hotel.For example, the new Urbit Social Lofts nearby is lovely, with super friendly staff. Although it’s still under construction, it promises to have a fantastic rooftop soon.In summary, this hotel should either improve its amenities and services or downgrade to a 3-star rating.

Eco friendly, clean and quiet

I wasn’t going to leave them a bad review until checkout when they showed me a picture of a towel with some stains on it and charged me something outrageous (by Colombian pesos standards) to replace it. I doubt I actually stained the towel, and even if I did, I have literally never been charged for a towel before in my life. Truth: the room wasn’t very nice, there was no coffee setup in the room, no self serve coffee in the lobby, breakfast sucked, the window blinds were damaged, walls were damaged, the mirror was cracked and it was a complete rip off (by Colombian Pesos Standards). You can do much better. On the positive side, they were friendly.

Stay was uncomfortable the bed creaked every time we moved from side to side and the mattress was hard. My brother in law also stayed and he stated that his bed was the same as ours. The floors and doors were deteriorated, not good a 4 star hotel as presented in Hotels.com. Breakfast was okay, ai would not recommend this hotel.

Awesome

Staff friendly going the extra mile to help.

Clean, accessible, great location

Nice