Overall Ratings & Reviews Palazzo dei Mercanti - Historical Residence

The location was perfect and the staff was very cooperative and helpful

The hotel was in the perfect position around the corner from the main square. When we checked in we were shown our room which was spacious but had no natural light. This was disappointing having booked a superior room. We were offered another room but there was only a bath with a hand held shower. So we decided to take the first room which had a large bathroom/walk in shower. The amenities in the room were good although there was a bad smell much of the time. Breakfast was good and the service was pleasant. Reception staff were polite and helpful. We did not use any of the spa facilities.

Sara was amazing, so helpful and kind. She and the rest of the staff make this a fantastic place to stay in Ascoli Piceno.

staff was really friendly

The hotel and staff were just excellent. Please note that there is construction going on right now (should be done soon), so driving there required bypassing the GPS.

Nice hotel with very friendly and helpful staff. This has become our favourite Ascoli hotel.

The Palazzo dei Mercanti is a wonderful place. We had a very nice stay. The room was very large and comfortable, the staff was very friendly and helpful. The hotel is only a few steps away from the beautiful Piazza di Popalo, shops and dining in the historic center of Ascoli Piceno. The street in front of the hotel was being repaired so parking was a little bit of an adventure. Fortunately the hotel has valet parking which was very convenient. We highly recommend this hotel if you are visiting the Historic center of Ascoli Piceno!

Very cool place. Excellent staff and service.

Lovely property overall. But definitely review room choices. Our room was large but kind of a strange layout. Shower in the middle of the room. Large lovely hot tub but water flows so low it would have taken hours to fill. Lots of stairs and lots of hallways between two two connected building. Wish they had been clearer about all the construction and also about the fact that windows in the room were sealed shut.

Lovely city

diificult to unload baggage in front of hotel. difficult to find with gps.

Good size room, well appointed. Everything was very organized. The staff was very friendly. The breakfast set up was great. The curtains to the outside were closed in the restaurant which would have been nice if we could see outside, but other than that it was perfect. The spa was fantastic. The only complaint there was that I went in later in the day, an hour before it closed, and it was obvious no one had come through to tidy up in a while. There was only one fresh towel in the private spa area. Which you could tell there were shelves where normally there is a stack of towels but there were none. And an overflowing pile of used towels. So that was an unfortunate look for an otherwise great little spa.

An excellent small hotel with very attentive staff Highly recommendable

Super cute hotel, and is in the middle of town. Breakfast was very good. Room was clean and has air conditioning! Staff was nice and spoke English.

I traveled Europe for 2 weeks & stayed at half a dozen places. This by far was the best spot. The spa, the breakfast, the front desk help, the room...all 5 out of 5 stars.

The hotel was great. Staff was great. location was great. masseuse and spa were great.

We loved the hotel. Wished we had gotten the same deal as our friends. There booking included free use of the spa

Ascoli is not necessary a tourist destination but is worth a visit. Beautiful historical center. Hotel is perfect for a visit.

Great location and very good facilities and staff.

Very clean hotel with great staff and excellent location. Could not fault one thing from check in, breakfast to check out.