Overall Ratings & Reviews Grand Inna Tunjungan

Dear Mr. Rizki, Thank you for your recommendation and positive review. We are pleased that our hotel's strategic location in the heart of Surabaya made your stay convenient. We look forward to welcoming you back again soon. Best regards, Front Office Manager

Dear Ms. Defi R, Thank you very much for your positive review. We are very happy to hear that you had a comfortable stay with us. You enjoyed the clean, soundproof room, and the friendly service from our staff. Our central location is indeed an advantage, providing easy access to various places. We hope to welcome you back again in the future, perhaps for a longer stay. Sincerely, Front Office Manager

Dear Mrs. Emma, Thank you very much for your positive review. We are very pleased to hear that you were satisfied with the service of our staff, especially the security team, and enjoyed the variety of breakfast menu and pastries we provide. We also appreciate your feedback regarding noise from the road, and will use it as a reference to improve guest comfort in the future. Once again, thank you for recommending our hotel. We look forward to welcoming you back to Grand Inna Tunjungan. Best regards, Front Office Manager

Dear Ms. Junia F, Thank you for taking the time to share your experience with your family at our hotel. We are pleased to hear that you enjoyed the cleanliness of your room, the cool air conditioning, the deliciousness of our traditional food and pastries, and the friendliness of our staff and prompt room service. We also appreciate your feedback regarding the noise from outside the room. This will be our focus for future guest comfort improvements. Our strategic location near Tunjungan Plaza is indeed one of our strengths, and we are pleased that it contributed to your stay. We look forward to welcoming you and your family back on your next visit. See you again at Grand Inna Tunjungan. Warm regards, Front Office Manager

Dear Mr. Ibat, Thank You for Your Feedback .. We truly appreciate you taking the time to share your wonderful experience at our revitalized hotel in the heart of Surabaya .. It's fantastic to hear that you enjoyed our prime location, just a short walk from Tunjungan Walk and Tunjungan Plaza, and that our staff made such a positive impression from check-in to check-out .. We're also glad you found our rooms to be a good value and that you're considering staying with us again .. We've carefully noted your suggestions for improvement, as they are invaluable in helping us enhance our guest experience: * Soundproofing for Street-Facing Rooms: We sincerely apologize for the disturbance caused by street noise at night. We understand how disruptive this can be and are actively exploring solutions to improve the soundproofing of our street-facing rooms to ensure a more peaceful stay for our guests. * Internet Connection Stability: We regret any inconvenience you experienced with the internet connection during your working sessions. We are continuously working to stabilize and improve our Wi-Fi reliability to provide a seamless online experience for all our guests .. * Pool Area Signage: Thank you for highlighting the need for clearer signage at the pool. We appreciate you bringing this to our attention. Please note that our pool policies, including information regarding the absence of a lifeguard, are prominently displayed on a mounted sign in the pool area. Additionally, all guests sign a letter of agreement upon check-in that outlines our pool usage policies and safety guidelines. However, we will review the current signage to ensure it's as visible and unambiguous as possible. * Breakfast Room Check Experience: We are very sorry to hear about the confusion and inconvenience you faced during your breakfast check on June 28th. This is certainly not the seamless experience we aim to provide. We are reviewing our breakfast entry procedures and retraining our staff to prevent such incidents from happening again. We appreciate your patience and persistence in resolving the matter on the spot .. Your feedback is incredibly important to us as we strive to deliver an exceptional stay for every guest .. We hope to have the pleasure of welcoming you back to our hotel on your next visit to Surabaya .. Warm regards, Front Office Manager

Dear Mr. Joeni PK, Thank you for your positive review. We are pleased to know that you enjoyed our strategic location, friendly staff, comfortable room, and the variety and delicious food we serve. Your review motivates us to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Front Office Manager

Dear Mr. Nicolaas J.L., Thank you very much for your positive review. We are pleased to hear that you felt comfortable during your stay and were satisfied with the service of our staff and the hotel's strategic location. We look forward to welcoming you back to Grand Inna Tunjungan in the future. Best regards, Front Office Manager

Dear Mrs. Cindy C, Thank you for your review and for sharing your experience during your stay with us. We are pleased to hear that you enjoyed the friendliness of our staff and the food provided. However, we also apologize for any inconvenience regarding the cleanliness of the room and the condition of the toilet paper. Your feedback is very valuable for us to evaluate and improve our service in the future. We look forward to welcoming you back with a more perfect experience on your next visit. Sincerely, Front Office Manager

Dear Mr. Abu, Thank you very much for your positive review. We are very happy to hear that you enjoyed a relaxing stay at our hotel. Your recommendation means a lot to us. We look forward to welcoming you back in the future. Warm regards,. Front Office Manager

Dear Mrs. Elly, Thank you very much for your positive review. We are glad to hear that the location of our hotel provided comfort during Mrs. Elly's stay. Especially because it is close to various tourist and culinary destinations in Surabaya. We hope that Mrs. Elly's stay experience was enjoyable overall. We look forward to Mrs. Elly's next visit to Grand Inna Tunjungan. Warm regards, Front Office Manager

Dear Mr. Ovin, Thank you for your appreciation, Mr. Ovin. We are very pleased to know that Mr. Ovin is satisfied with the friendliness and service of our team. Reviews like this motivate us to continue providing the best service. We hope to welcome Mr. Ovin back to Grand Inna Tunjungan in the near future. Warm regards, Front Office Manager

Dear Ms. Linlin, Thank you very much for your review and trust in us. We are very happy to hear that Ms. Linlin felt helped by our staff's service, especially when she lost her ring. Guest satisfaction and comfort are our top priorities, and we will continue to strive to provide the best service. We look forward to welcoming Ms. Linlin back on the next occasion. Warm regards. Front Office Manager

Dear Ms. Linlin, Thank you very much for your positive review. We are very happy to know that Ms. Linlin enjoyed our food and was satisfied with the service from our staff. We look forward to welcoming Ms. Linlin back to Grand Inna Tunjungan for another equally enjoyable stay. Best regards, Front Office Manager

Dear Mrs. Rivia, Thank you for taking the time to share your experience with us. We are very pleased to know that Mrs. Rivia is satisfied with our services, from the strategic location, friendly staff, variety of breakfast menus, to the cleanliness of the hotel. Mrs. Rivia's positive comments are a motivation for our entire team to continue providing the best service. We look forward to welcoming Mrs. Rivia back to Grand Inna Tunjungan. Warm regards, Front Office Manager

Dear Mr. Rully, Thank you very much for your review. We are glad to hear that you felt comfortable during your stay with us and enjoyed the strategic location of our hotel. Friendly service and guest comfort are always our top priorities. We look forward to your next visit. Warm regards, Front Office Manager

Dear Mr. Rachmat, Thank you very much for your positive review. We are very happy to hear that Mr. Rachmad is satisfied with the condition of the building which is still well maintained and our satisfactory service. Your input is a motivation for our team to continue to provide the best service. We look forward to your next visit to Surabaya. Best Regards, Front Office Manager

Dear Mr. Hendrik, Thank you Mr. Hendrik for choosing to stay at Grand Inna Tunjungan Surabaya and for taking the time to give us a review. We are very pleased to know that Mr. Hendrik enjoyed his stay at Grand Inna Tunjungan. However, we would also like to apologize for the inconvenience related to the quality of the toothbrushes we provide. Mr. Hendrik's input is very valuable to us, and we will follow up on this immediately so that we can provide better facilities in the future. We look forward to welcoming Mr. Hendrik back in the near future with a more satisfying experience. Sincerely, Front Office Manager

Dear Mr. L*ke, Thank you for taking the time to provide a review. We are pleased to know that our hotel's strategic location, close to shopping centers and culinary spots, provided comfort during your stay. We look forward to welcoming you back soon and providing an even more enjoyable stay experience. Warm regards, Front Office Manager