Traveler Reviews Hollywood Drive-In Hotel

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Customer reviews

Anthony N.

5.4

/10

Reviewed 135 week(s) ago

I have 2 nights stay and yet they only gave me 1 bath towels. When I requested for a fresh bath towel because the first one is soiled and they haven't changed it, they charged me fee for requesting a fresh one although on their policy book it indicated that you may request to change your amenities like towels according to days of the guest stay. They also charged me a fee for requesting bottle water for my 2nd day. And most of all, all is untidy. So dirty, I found used disposable mask for COVID behind toilet lavatory. Staffs are not friendly. I will not come back here again. All is scam! Not a good place to stay! I was in Egypt 1. Terrible place.

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Accommodation's Reply

02 Mar 2023

Thank you for your review. It's really unfortunate that you were very disappointed with the cleanliness of our rooms. We apologize that our service did not satisfy your expectations.Rest assured that we will investigate this matter an give disciplinary action to staff on duty. We are very sorry. We would like the opportunity to improve our services and make things right. Thank you

Lowell Bitancor

8.5

/10

Reviewed 141 week(s) ago

I didn't use the wifi because the password they give is not working and 12 different character it 's so hard to key in I suggest they should simplify the password for the wifi.

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Accommodation's Reply

29 Jan 2023

Hi sir Lowell, Thank you for your feedback and suggestion. We are sorry for the inconvenience. We apologize for any inconvenience this may have caused. Rest assured that we will improve our connection and the passwords of the wifi be simplified. Thank you