We had a 3 night stay and booked 2 rooms - 1 for my wife and I, and another for our 2 teenage boys. The Hotel as expected had a nice old world feel to it and the bedrooms were spacious and comfortable. The breakfast was good, continuously replenished and offered plenty of choice. The pool was a welcome benefit given the heat of the August sun. Alas problems with the showers in both rooms and the poor service to get them repaired is what leaves us underwhelmed by our stay. We arrived late on the first night and the next morning found our shower to be completely non-functional. The shower in the boys room, worked but would not stay in place so had to be held in your hand while you showered. The first morning we all had to endure this ritual. We reported the issues to reception that morning. On our return in the late afternoon, no action had been taken and we again reported it before leaving for dinner. Arriving back we found that the problems still not had been addressed and we made do with the broken fixture in the boy's room once more. The issues were finally resolved only after our second day. Faults happen and repairs are a common thing in hotels, however it was the slowness to respond, the fact that we received no acknowldgement of the delays or an apology on leaving that really spoiled this stay for us. Unfortunately providing 2 rooms in poor state of repair then taking 2 days to react and repair is not what one would expect from what claims to be a 4 star hotel.

Dated, limited customer service

This is not a Grand hotel in the sense of the Danieli or Excelsior, however, that is probably because they choose not to have a restaurant, even though they put out a sumptuous breakfast and have a commercial kitchen and plenty of staff. Our room had filthy old green carpeting, but we noticed in the long hallway that some rooms have modern wood flooring, which is much more sanitary I don't know why we weren't given the upgrade since we are hotel gold members. The only other issue was the parking which we tried to reserve well in advance, but was unavailable, which was disappointing since we have a brand new Mercedes-Benz . The staff was very pleasant and the bathroom was spacious and had the best shower of our trip. Overall, it was good value for the money and it's probably one of the better hotels in Lecce.

Excellent hotel. Right by the railway station but only about five/six minutes’ walk to the Centro Storico. Very quiet. Big and spacious rooms. Staff very polite and helpful. Big selection for breakfast. Pool and seating area outside ideal for a swim or just to sit and read. Absolutely recommended.

The hotel desperately needs renovation. It’s got nothing to do with the photos they use on their page. (bathroom was renovated though). The carpets on the corridors are extremely outdated and stinky. Number of staff is inadequate although they’re nice and helpful.

Great location and right near the train station. The rooms are huge but make sure to as for a room with hardwood flooring, because the carpet os old and stained. Staff were great!

We had a good stay, hotel was a little Dated and our shower was not working the greatest but the staff were great and the pool was very nice after a long travel day.

A wonderful hotel next to the old centre and lots of places to see and to eat! Service and staff were wonderful!

This facility is well located and at one time had its charm. However, it is in need of capital to upgrade and refurbish. Staff not trained in hospitality and service. Amenities are none to speak of inclusive WiFi, Tv, and room amenities.

The Hotel is in poor conditions. Torn and stained carpets, inroom refrigerator didn't work, AC didn't work, slow/clogged drains, bad coffee. Hard to find parking. (Reserve with anticipation). On the plus side... the "hotel" is about a 7 minute walk to the old city entrance. Area feels safe. It is also a block away from Lecce's train station. Therefore it has a great location, but the hotel is far from 4 stars.

Hôtel needs renovation specialy the room carpets are terrible and should be replace . Breakfast was not great, no fresh fruit, no toaster and bad coffee. Disapointed with our choice

Great hotel near the old city and the train station

There is no doubt that the hotel used to be beautiful. While the room was clean, the hallways leading to the rooms are completely run down and dirty. Many of the hallway sensor lights don’t work so you are walking down very long dark hallways to get to your room. This is fine during the day but it is very very dark at night. I asked the front desk for 2 glasses and they were unable to give me anything to pour my wine into. Wifi did not work at all. Shower was great but had a leak and created a massive pool of water all over the bathroom floor.

The place is amazing. Really Italian place to stay. we love there..

The staff was very helpful and attentive.

Excellent breakfast with a wide variety of food and drinks. I enjoyed the property because it is unique. In its glory days this was a fine place. Today it is still good but needs a few updates. It’s worth the price and the location near the train station is very helpful.

Checking with Hotel.com, the hotel was supposed to have an onsite parking. Upon arrival we were told all parking spots were taken, so we had to find a parking spot on the street. The hotel itself was very dated with dirty carpets. The shower door was missing and fridge was not working. There was a big step right by entrance, my hunand tripped over carrying the luggages and hurt his leg. The room had a very strong odor, smelling like Lysol. The bedding had a different strong perfumed smell which was not pleasant. On the plus side, the room was large with a large bathoom and closet and breakfast was really great.

Lovely hotel in need of a bit of love such as replacing the tired carpets. Pool nice area to relax in but not necessarily catch the sun as the tall buildings cast a shadow, which many are actually grateful for. Replacing the halogen bulbs in the bathroom would be good . Breakfast buffet ok. Coffee wise I’ve had in Italy. Surrounding area at present a bit of a construction site as it is being updated towards the station. Should look great when finished.

Bar didn't appear to be open an no menu available. Carpets were stained and threadbare. Pool area very over grown and not enough sunbeds to use. Pool was very rarely in the sun so not ready usable. This is by no means a 4 star hotel so very over priced for what was available. Area outside was not the nicest until you got to the main road and then the old town.

Wonderful hotel near to the Centro Storico.