The check in for starters is very odd. The first thing they make you sign is a disclaimer not to get the wood floors wet etc. or there is an additional charge. The next odd thing is we used the sauna located in the basement which is under construction. So it doesn’t really feel like the pictures. The next item, you need to use their sandals which you are required to deposit 25 CHF in cash per set. You cannot apply to the room or use a credit card hold etc. Not exactly welcoming or relaxing. Lastly, we had an early train so needed to be up at 5 am the next morning. At about midnight, we were woken up by water flowing from the ceiling onto the antique wood floors they mentioned numerous times. The fix was to have us leave our stuff in the room, try to get back to sleep after about 45 minutes of them deciding what to do. The craziest thing was they didn’t even dry the wood floors over the night and the wet carpet was still lying there in the morning as we had to keep stepping over to get ready, packed and out by 5. In the end barely got an apology for the loss of a nights sleep. No offer to discount the room, let me get you to the train station, whatever. This hotel does a lot of things right, but overall not impressed.

Location is great to get around Interlaken and explore either the city itself or grab a train to the surrounding areas. Breakfast was standard spread but also freshly made items on request. Everything was delicious. Staff were super helpful and pleasant, we had iffy weather and they had pamphlets on rainy/cloudy day options which we took advantage of. No issues during our stay since it was chilly but people did mention lack of AC in the summer being a problem - that said, we had many windows and two balconies in our room, probably would be fine with a fan. Lastly, the spa was great, small sauna but you can reserve it if you want a specific time, the remainder of the spa area is public so it's not like you reserve the entire spa for yourself (there was some confusion with another couple staying at the hotel). And the foot baths... Amazing after hiking all day. Overall, more of an eclectic place than I imagined, looked like an antique store at times but did not seem like a "can't touch anything in this place" vibe. Had a great time and would stay again.

Great location, clean hotel, friendly and helpful staff

So gorgeous condition

Perfect location, best staff amazing to for spend Christmas

Everything was fantastic. Location, staff, historical hotel decor, room and views. Thank you!

The room was very clean, the staff were very helpful. The atmosphere was quaint. The position was very handy for the train.

The hotel lobby and room itself are exquisitely decorated. Front desk help was more than accomodating when I needed assistance with an important lost item.

The staff was very friendly during check in and took the time and care to explain everything to us. They even upgraded us which was icing on the cake. The staff greeted us whenever we leave or come back to the hotel. Breakfast was really good, it had all the basic cold and hot selections. Hotel is like 5-10min walk to the interlaken OST train station. Would definintely stay at Carlton Europe Vintage Adults hotel again when i visit interlaken again.

Great location, wonderful staff very helpful and informative.

Ambience… Food Staff…

Everything is great! Service especially. Mike, the front desk young man was very professional and very impressive manner. Will stay again next time

The hotel service was very accommodating!

Nice rooms and great decor. An excellent breakfast buffet. Convenient to train station, restaurants and shopping.

Breakfast was delightful and walking around the city was beautiful.

The cutest, quaintest, vintage hotel! It has so much old school charm, and the place felt right out of the late 60’s but still modern. This was an absolute amazing random choice we made to stay. Plus the free breakfast had plenty of hot and cold items to choose. Loved our stay!

Unfortunately, we did not get to enjoy this property, even though I had chosen it after much research and was really looking forward to our stay. On the morning of our check-in, I was contacted and told that our room had been damaged and that we could no longer stay there. While the hotel did arrange for us to stay elsewhere, it felt like they simply moved us along without much care for how disappointing this was. We were given no real choice, and if we had been notified earlier, we would have looked for something else in Interlaken or even adjusted our travel plans. The hotel we were placed in did its best to make the transition smooth, and the staff there were kind and understanding. However, it was not a hotel we would have chosen for ourselves. While it offered beautiful views, the rooms and lobby were very dated, and the exterior of the building was one of the least appealing in all of Interlaken, giving off a businesslike vibe rather than the charm we were hoping for. In the end, we were thankful to have a roof over our heads, but we left feeling very disappointed that our original hotel did so little to help us beyond booking another place.

Definetely coming back

Overall a very good stay. Very convenient location as it’s walkable to the train station. Very quiet place , and tastefully decorated with antiques. Would love to come and stay again.

I received an upgrade to a superior room which was spacious with dual aspects that gave pleasing views. The furnishings were showing wear, but the bed was large and comfortable. The bathroom appeared new with a good shower and well appointed. Breakfast buffet provided plenty of choice and good quality, and an outdoor terrace with a garden was a plus. Finally, staff were friendly and eager to please.