The morning of our stay, I received a call informing me that I was banned from the property and would not be able to check in. This was surprising, as I had never stayed there before. After I explained this, the staff member checked again and realized it was a mistake due to another guest’s information. While I appreciated the correction, the situation could have been handled more carefully, and an apology would have been appropriate instead of giggling about it.
As for the accommodations, the room itself was average. One of the lightbulbs was missing, the hot tub was out of order, and the “pool view” room we booked had an obstructed view due to a large concrete pillar. Additionally, there were personal items of clothing left on a bench in the common area, which did not give the best impression of cleanliness or attention to detail.