Spa has been closed for 3 months. I got a room upgrade but it’s a very dated room. The fridge did not work.

Horrendous experience. Property was very poorly kept.No chill in room airconditioner. Stained sheets, delapidated furniture, withered towels, cockroaches in the bathroom, cracked tiles. The breakfast menu is a joke. Staff at lobby is completely un-trained. Took 15 minutes to find the booking, as they were not aware of hotels.com. Not a family friendly place. There are far better and premium properties in Trivandrum available at this rate.