Monoloog Hotel Surabaya

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Overall Ratings & Reviews Monoloog Hotel Surabaya

Traveloka (15,605)
Other sources (39)
8.4
Very Good
From 15,605 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

7.7

Location

8.5

Service and Facilites

8.4

People often mention about Monoloog Hotel Surabaya
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Staff Friendliness (86)
Distance to City Center (84)
Ambiance (79)
Bedroom (78)
Bathroom (76)
Accessibility (64)
Hotel Area (62)
Surroundings (58)
Wifi (53)
Check-in/out Time (53)
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Traveler Reviews Monoloog Hotel Surabaya

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Customer reviews
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Rendi D.
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10.0
/10
Reviewed 6 day(s) ago
The best, the place is okay, close to TP.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Randy D., This is a brief message from Monolook Hotel Surabaya. Thank you very much for taking the time to share your wonderful stay with us. We are committed to continuously improving our services and facilities. Thank you for your compliments; the satisfaction and comfort of all our guests are always our top priority. We hope this positive experience has been a beautiful memory for you, and we look forward to welcoming you back to Monolook Hotel Surabaya again in the future. Sincerely, Andrey Jakub Ertanto, Hotel Manager
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Rendi D.
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10.0
/10
Reviewed 6 day(s) ago
That place is really good, it's really worth it.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Randy D., From Monolook Hotel Surabaya, Thank you very much for choosing to stay with us. We strive to provide the best service and facilities. Thank you for your compliments; the satisfaction and comfort of all our guests are our top priority. We hope this positive experience will be a beautiful memory, and we would be delighted to welcome you back to Monolook Hotel Surabaya again. Sincerely, Andrey Jakub Ertanto, Hotel Manager
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A***s
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly. The rooms were clean. The bathrooms were clean. However, the rooms are a bit small if you're traveling with children.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects and gratitude for sharing your wonderful experience during your stay. Your comfort and the highest level of service are our top priority. We appreciate your kind words and positive review, which inspires and motivates us to further enhance our services and facilities. We sincerely hope to welcome you back to Monolook Hotel Surabaya again during your future visits or stays in Surabaya. Sincerely, Andri Yakub Ertanto, Hotel Manager
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I***a
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Transit
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly... Nice...
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects and gratitude for sharing your wonderful experience during your stay. For us, guest comfort and satisfaction are paramount. We appreciate your compliments and constructive feedback, which motivates us to consistently provide the best possible experience for all our guests. We sincerely hope to welcome you back to Monolook Hotel Surabaya again during your next visit or stay in Surabaya. Sincerely, Andri Yakoob Ertanto, Hotel Manager
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J***y
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly
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Accommodation's Reply
15 May 2026
Dear Valued Guest, We are pleased to inform you that Monoloc Surabaya Hotel would like to express our gratitude for sharing your positive experience during your stay. For us, guest comfort and satisfaction are our top priorities. Thank you for your review and compliments, which motivate us to continue providing the best possible experience for our guests. We sincerely hope to welcome you back to Monoloc Surabaya Hotel again in the near future. Sincerely, Andri Yakub Ertanto, Hotel Manager
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I***a
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Business
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10.0
/10
Reviewed 3 week(s) ago
I have stayed here several times when there are events in Surabaya, especially near the city.
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1 people find it helpful
Accommodation's Reply
15 May 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its warmest greetings. We sincerely thank you for sharing your wonderful experience during your stay at Monolook Hotel Surabaya. Your comfort and satisfaction are always our top priority. Thank you for your feedback and compliments, which motivate us to continue providing the best service. We look forward to welcoming you back to Monolook Hotel Surabaya in the future, whether for a longer visit or a short stay. Sincerely, Andri Yakub Ertanto, Hotel Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Nice and comfortable, just the level of cleanliness needs to be improved.
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Accommodation's Reply
13 May 2026
Dear Valued Guest, Monolook Hotel Surabaya would like to express our gratitude for sharing your experience staying at our hotel. Your comfort and satisfaction are our top priority. Thank you for your review and compliments, which help us to further improve our services and facilities and always provide the best for our guests. We sincerely hope to welcome you back for another stay in the near future. Sincerely, Andriy Yakoob Ertanto, Hotel Manager
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I***l
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10.0
/10
Reviewed 4 week(s) ago
Great service, very fast.
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Accommodation's Reply
13 May 2026
Dear Gentlemen/Ladies, It is with great pleasure that we at Monolook Surabaya Hotel would like to express our gratitude for sharing your wonderful experience during your stay. Your comfort and satisfaction are our top priority, and we appreciate your review and compliments. These help us to further improve our services and facilities, and to always provide the best possible experience for all our guests. We sincerely hope to welcome you back to Monolook Surabaya Hotel for your next visit or stay in the near future. Sincerely, Andri Yakub Ertanto, Hotel Manager
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Rendi D.
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10.0
/10
Reviewed 5 week(s) ago
That's really good, go ahead
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Accommodation's Reply
08 May 2026
Dear Mr. Randy D., From Monolook Hotel Surabaya, Thank you for sharing your wonderful experience during your stay. Providing the best service and facilities is our top priority, and we appreciate your kind compliments and positive feedback. This motivates us to continue maintaining and improving the comfort and satisfaction of all our guests. We look forward to welcoming you back to Monolook Hotel Surabaya for your next stay or vacation in the near future. Sincerely, Andriy Yakoob Ertanto, Hotel Manager
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m***a
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Leisure
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9.1
/10
Reviewed 5 week(s) ago
Friendly staff, clean hotel, very cold air conditioning. Fast check-in and check-out.
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects. We thank you for choosing Monolook Hotel as your accommodation during your trip to Surabaya. It is a great honor for us to have provided you with the best service and facilities. Your feedback encourages us to further improve our facilities, services, and comfort. We sincerely hope to welcome you back to Monolook Hotel Surabaya in the near future. Sincerely, Andrey Yakoub Ertanto, Hotel Manager
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A***a
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9.1
/10
Reviewed 6 week(s) ago
The staff and night security guard are very friendly and informative.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects. We thank you for choosing Monolook Hotel as your accommodation. Your visit and stay in Surabaya has been a great honor for us, and we are delighted to have provided you with the best possible service and facilities. Your feedback encourages us to further improve our facilities, services, and comfort. We sincerely hope to welcome you back to Monolook Hotel Surabaya in the near future. Sincerely, Andrey Yakoub Ertanto, Hotel Manager
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p***a
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8.7
/10
Reviewed 9 week(s) ago
The first time I entered the room, honestly it was stuffy and smelled like rat urine, the AC wasn't cold, I had to turn on the fan.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, This is a message from Monolook Hotel Surabaya. We would like to express our gratitude for your choice of Monolook Hotel as your accommodation. Your visit and stay in Surabaya has been a great honor for us, and we are delighted to have provided you with the best possible service and facilities. We sincerely apologize for any inconvenience you experienced during your stay at Monolook Hotel Surabaya. We hope your feedback and comments will help us further improve our facilities, services, and comfort in the future. We look forward to welcoming you back to Monolook Hotel Surabaya again in the near future. Sincerely, Andri Yakoob Ertanto, Hotel Manager
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Verified Traveler
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Leisure
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9.4
/10
Reviewed 10 week(s) ago
The room is clean, but the room is not big enough, there is no table, otherwise everything is good, thank you
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Accommodation's Reply
02 May 2026
Dear valued guest, this is the warmest greeting from Monolug Hotel Surabaya. We sincerely thank you for choosing our hotel as your accommodation during your visit to Surabaya. It is an honor to provide you with the best service and amenities. Your valuable feedback is the driving force behind our continuous improvement of our facilities, services, and comfort. We look forward to seeing you again at Monolug Hotel Surabaya. Thank you. Andriy Yakub Ertanto, Hotel Manager
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J***k
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Leisure
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8.5
/10
Reviewed 10 week(s) ago
Keep maintaining what is good
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1 people find it helpful
Accommodation's Reply
02 May 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects. We thank you for choosing Monolook Hotel as your accommodation during your visit to Surabaya. It is a great honor for us to have provided you with the best service and facilities. Your feedback encourages us to further improve our facilities, services, and comfort. We sincerely hope to welcome you back to Monolook Hotel Surabaya in the near future. Sincerely, Andrey Yakoub Ertanto, Hotel Manager
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R***f
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Staycation
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8.2
/10
Reviewed 10 week(s) ago
Friendly staff, dim lights, no trash can, only one in the bathroom
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Monolook Hotel Surabaya is pleased to inform you of our sincere gratitude for choosing us as your accommodation during your visit to Surabaya. We are honored to have provided you with the best service and facilities. Your feedback and comments will motivate us to continuously improve our facilities, services, and comfort. We look forward to welcoming you back to Monolook Hotel Surabaya again in the future. Sincerely, Andri Yakub Ertanto, Hotel Manager
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F***h
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and helpful, including the secure parking area with security guards. The facilities are quite good, with only a few issues, such as the AC dripping and the amenities lacking in general, but the plus is the free refillable drinking water. For a standard room, it's a bit difficult to pray because the direction of prayer is tilted. If there were a restaurant for buffet meals, I would definitely stay here again.
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Accommodation's Reply
02 May 2026
Dear Valued Guest, This is a message from Monolook Hotel Surabaya. We would like to express our gratitude for choosing Monolook Hotel as your accommodation during your visit to Surabaya. It is an honor for us to provide you with the best service and facilities. Your feedback and suggestions encourage us to further improve our facilities, services, and comfort. Regarding our food menu, please be informed that we offer ready-to-eat meals for quick and consistent service. However, your suggestions and comments will help us to offer a wider variety of menu options and services. We hope to welcome you back to Monolook Hotel Surabaya in the near future. Sincerely, Andrey Yakoob Ertanto, Hotel Manager
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A***s
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Transit
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8.2
/10
Reviewed 14 week(s) ago
okay, everything is complete, the fan and hair dryer all work.
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Accommodation's Reply
07 Mar 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects and gratitude for taking the time to write a review and rate our hotel. Our team looks forward to welcoming you back to Monolook Hotel Surabaya again. Sincerely, Rangka A. Arjunadi, Hotel Manager
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Dafa W. N.
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6.3
/10
Reviewed 15 week(s) ago
Got a leaky room and all my clothes are wet
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1 people find it helpful
Accommodation's Reply
07 Mar 2026
Dear Mr./Ms. Dafa, Sincerely, Monolook Hotel Surabaya. Thank you for taking the time to write a review and rate our hotel. We apologize for any inconvenience. Our team sincerely hopes to welcome you back to Monolook Hotel Surabaya again. Sincerely, Rangka A. Arjunadi, Hotel Manager
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I***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly, the bathroom is clean, the room is also okay with a very cheap price.. Awesome
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Accommodation's Reply
07 Mar 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects and gratitude for taking the time to write a review and rate our hotel. Our team looks forward to welcoming you back to Monolook Hotel Surabaya again. Sincerely, Rangka A. Arjunadi, Hotel Manager
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Y***i
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10.0
/10
Reviewed 15 week(s) ago
The hotel is clean, the staff are also friendly and polite.
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Accommodation's Reply
07 Mar 2026
Dear Valued Guest, Monolook Hotel Surabaya extends its deepest respects and gratitude for taking the time to write a review and rate our hotel. Our team looks forward to welcoming you back to Monolook Hotel Surabaya again. Sincerely, Rangka A. Arjunadi, Hotel Manager
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Number of reviews per page
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