Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We apologize that your stay at favehotel Graha Agung Surabaya did not meet your expectations. Regarding the malfunctioning elevator buttons, we have coordinated with our engineering team to ensure they are in good working order. However, pressing the buttons still requires full pressure. We have also coordinated with our engineering team regarding the room doors. As for late check-out, you can check out free of charge until 12:30 PM. Check-out beyond that time will incur additional charges. Once again, we apologize for any inconvenience caused during your stay at favehotel Graha Surabaya. We hope to welcome you back in the future with a better experience and service. Sincerely, Erzam Faisal - Hotel Manager

Dear Mr. Novan F.S., Greetings from Favhotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a wonderful experience during your stay at Favhotel Graha Agung Surabaya, and we are pleased to hear that you were impressed with our staff's service! We will pass on your compliments to our staff. Our excellent location is one of the main highlights of Favhotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a car shuttle service to the surrounding area during certain times, subject to availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our doors use a double-locking system with a special unlocking mechanism if unauthorized access is attempted. Our excellent location is one of the strengths of favehotel Graha Agung Surabaya. For those unsure about the location, we offer a car service to the surrounding area during certain times, subject to availability. We prioritize the experience and comfort of every guest, and your positive feedback is a testament to our daily hard work. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Valued Guest, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Mr. Pramutya, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. Regarding the drinking water, we provide complimentary bottled water from dispensers in the hallways of our rooms. We prioritize the experience and comfort of all our guests, and your positive review confirms the efforts we make every day. Once again, we thank you for your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We sincerely hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Valued Guest, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We apologize that your stay at favehotel Graha Agung Surabaya did not meet your expectations regarding the smoking room. We will instruct our housekeeping team to pay more attention to non-smoking rooms. This is a matter we take very seriously and we will follow up on this with our housekeeping team. We will conduct training and address this negligence to prevent it from happening to other guests in the future. Once again, we apologize for any inconvenience you experienced during your stay at favehotel Graha Surabaya. We hope to welcome you back in the future with a better experience and service. Sincerely, Erzam Faisal - Hotel Manager

Dear Valued Guest, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the main highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to staff availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Mr. Atiek N., Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya, and we are especially pleased to hear that you were impressed with the service of our reception staff! We will pass on your compliments to her. The excellent location is one of the highlights of favehotel Graha Agung Surabaya. For guests who are unsure how to find the hotel, we offer an airport shuttle service to the surrounding area at certain times, subject to availability. We prioritize the experience and comfort of every guest, and your positive review confirms the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Valued Guest, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya, and we are pleased that you were impressed with our staff's service. We will pass on your compliments to our staff. Our excellent location is one of the main highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to staff availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Thank you again for your kind review, and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Mrs. Diana S., Warm greetings from favehotel Graha Agung Surabaya; thank you for taking the time to leave us a review. We are delighted to hear that your stay with us met your expectations. Our strategic location is one of the key highlights of favehotel Graha Agung Surabaya. To assist guests in reaching their desired destinations, we provide a car drop-off service to the surrounding area at specific times, subject to availability. We prioritize our guests' experience and comfort, and your positive review reaffirms the hard work we put in every day. Once again, thank you for your kind feedback; we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Mr. Gusti a. p. y. w. p., Warm greetings from favehotel Graha Agung Surabaya; thank you for taking the time to leave us a review. We are delighted to hear that your stay with us met your expectations. Our strategic location is one of the key highlights of favehotel Graha Agung Surabaya. To assist guests in reaching their desired destinations, we provide a car drop-off service to the surrounding area at specific times, subject to availability. We prioritize our guests' experience and comfort, and your positive review reaffirms the hard work we put in every day. Once again, thank you for your kind feedback; we look forward to welcoming you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Ms. Adolfina M, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We can customize breakfast to your needs. However, for the boxed breakfast, we are awaiting confirmation no later than 9 PM to coordinate with the restaurant team regarding the number of breakfast boxes. We hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager

Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the main highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to vehicle availability. We prioritize the experience and comfort of every guest, and your positive review is a testament to the hard work we put in every day. Once again, we greatly appreciate your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Valued Guest, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a positive review. We are delighted to hear that your stay at favehotel Graha Agung Surabaya was a comfortable and memorable experience. We especially appreciate your compliments on the cleanliness and service from our team. Such reviews motivate our entire team to maintain and improve the excellent quality of service for all our guests. Thank you again for your trust and loyalty in choosing favehotel Graha Agung Surabaya as your accommodation. We hope to welcome you back again for another comfortable and memorable stay. Sincerely, Erzam Faisal - Hotel Manager

Dear Ms. Nina, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a great experience during your stay at favehotel Graha Agung Surabaya. Regarding the unfriendly staff member, we will train and reprimand them to prevent this from happening to our guests again in the future. We apologize again for any inconvenience you experienced during your stay at favehotel Graha Surabaya and we hope to welcome you back in the future with even better service and a better experience. Our excellent location is one of the advantages of favehotel Graha Agung Surabaya. For guests who are still confused about whether the location meets expectations, we offer a car service to the surrounding area during certain times, subject to availability. We prioritize the experience and comfort of our guests, and your positive review confirms the hard work we put in every day. Once again, we greatly appreciate your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Mr. Sanjaya J, Warm greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the main highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to availability. We prioritize the experience and comfort of all our guests, and your positive review is a testament to the hard work we put in every day. Once again, we greatly appreciate your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear L*y, Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the advantages of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to availability. We prioritize our guests' experience and comfort, and your positive review is a testament to the hard work we put in every day. Once again, we greatly appreciate your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisol – Hotel Manager

Dear Mr./Ms. Feb., Greetings from favehotel Graha Agung Surabaya. Thank you for taking the time to write a review. We are delighted to hear that you had a wonderful experience during your stay at favehotel Graha Agung Surabaya. Our excellent location is one of the highlights of favehotel Graha Agung Surabaya. For guests who are unsure about the location, we offer a shuttle service to the surrounding area at certain times, subject to availability. We prioritize the experience and comfort of all our guests, and your positive review is a testament to the hard work we put in every day. Once again, we greatly appreciate your kind review and we hope to welcome you back in the future. Sincerely, Erzam Faisal – Hotel Manager