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Explore Apple 1 Hotel Gurney

Traveloka (570)

Other sources (13)

8.3

Very Good

From 570 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

8.1

Meal

7.9

Location

8.6

Service and Facilites

8.1

People often mention about Apple 1 Hotel Gurney

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Bedroom (20)

Surroundings (18)

Bathroom (18)

Accessibility (17)

Staff Friendliness (17)

Check-in/out Time (15)

Ambiance (14)

Distance to City Center (13)

Hotel Area (13)

Wifi (12)

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Traveler Reviews Apple 1 Hotel Gurney

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Customer reviews

W***A

8.5

/10

Reviewed 4 week(s) ago

clean room, naice staff, near from Adventis hospital and Gurney plaza. And have delicious food resto in the G floor

1 people find it helpful

R***a

Medical

6.2

/10

Reviewed 5 week(s) ago

LESS WELCOME FOR FOREIGN CITIZENS ESPECIALLY FOR BANGLISH RECEPTION STAFF. SERVICE IS VERY POOR. NO RECOMMENDATION FOR THE SERVICE. even though we paid the same as others, we wanted to ask for early check in but couldn't even though there was an empty room, even if we wanted to, we were asked for 60rm. oh my, the male receptionist was really rude. the hotel itself was pretty clean and the good thing was there was a restaurant in front of the hotel.

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Accommodation's Reply

13 Jun 2025

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described and for falling short of your expectations, particularly regarding the service at the front desk. Please know that we take concerns about fairness and professionalism very seriously. We do not tolerate any form of discrimination, and your comments have been escalated to our management team for immediate review and action. We will be addressing the behavior you described to ensure all guests—regardless of nationality—are treated with the utmost respect and courtesy. Regarding early check-in, our policy typically includes a fee to prepare the room outside regular check-in hours, but we understand this should have been communicated more politely and clearly. We’re glad to hear that you found the hotel clean and appreciated the nearby dining options. Still, we deeply regret that your overall impression was overshadowed by poor service. We value your feedback, and we are committed to improving our service. If you’re open to it, we would welcome the chance to speak with you directly to better understand the situation and make things right.

S***n

Medical

9.4

/10

Reviewed 6 week(s) ago

The staff is friendly. They give us discount accommodation if we have a long stay.

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A***e

8.5

/10

Reviewed 7 week(s) ago

Near to Hospital. Good place for food seeker😀

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F***a

Medical

8.8

/10

Reviewed 8 week(s) ago

The AC in the room is directly to my face. I can't turn it off because there's no air flow anywhere else. That's the only thing I'm not comfortable with.

1 people find it helpful

v***i

9.4

/10

Reviewed 10 week(s) ago

Near bus stop, adventist hospital, genesis ivf, gurney plaza, gurney paragon, it’s really strategic. Room was awesome and clean, there is space for praying for muslims. They are doing a renovation but it doesnt disturb us. It was nice stay here.

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S***y

Medical

6.5

/10

Reviewed 10 week(s) ago

very disappointed with the booking experience through traveloka this time booking chose and paid for the twin deluxe (I didn't check the receipt again) when I got there I was given a superior room (because the hogel party got an email from a travel agent like that) asked for help from traveloka, but couldn't do anything because the receipt said room assigned on arrival like where?? then why was there a twin deluxe option from the start?? I clearly chose and paid for that one...honestly disappointed

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Guest

10.0

/10

Reviewed 10 week(s) ago

I am very happy with my stay. Staff Hisham was very helpful too.

1 people find it helpful

G***t

Leisure

6.2

/10

Reviewed 11 week(s) ago

the facility inside my room seems okay, except there were numbers of ants on the floor ( I don't know where is the ant nest). what I don't like outside my room (my room is at the second floor) is there is no elevator, so I must go up and downstairs.

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W***i

Medical

10.0

/10

Reviewed 12 week(s) ago

The service is very good, when experiencing problems with ordering the staff is very helpful. Thank you. The room size is just right for us, the room atmosphere is also comfortable, and the food near the hotel is a must try, access to the hospital is also not far.

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W***i

Medical

10.0

/10

Reviewed 12 week(s) ago

The staff service is very satisfying, I had problems when ordering but the staff was very caring and helped me with my problem. Thank you very much. The location is fun, I also like the food at Iskander Express on the ground floor of the hotel. Close to the hospital and happy mart. Recommended!

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2 people find it helpful

T***i

Medical

10.0

/10

Reviewed 15 week(s) ago

very close to the Hospital which makes it easier for me. access to transportation is also very close.

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1 people find it helpful

L***A

Medical

8.8

/10

Reviewed 17 week(s) ago

The location is very close to Adventist Hospital and close to Gurney Plaza, but the room size is very small.

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2 people find it helpful

Novita A.

10.0

/10

Reviewed 18 week(s) ago

Everywhere is easy, looking for food is also strategic

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winda

Leisure

10.0

/10

Reviewed 20 week(s) ago

The place is comfortable, friendly, nice, the lady sitting at the reception is beautiful, it's close to everywhere because we are a family specifically for a check-up at Penang Adventist Hospital so we stayed here, it's a 5-minute walk to the hotel, looking for breakfast food is close to the mall, just a short walk to the hotel, basically the best.

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Esther S. M. N.

9.1

/10

Reviewed 22 week(s) ago

Hotel staff is friendly, environment and hotel rooms are clean

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1 people find it helpful

S***i

Medical

9.1

/10

Reviewed 23 week(s) ago

The staff is very friendly, very helpful, the check in process is fast. The location is very strategic if you want to find food nearby.

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1 people find it helpful

A***a

Medical

9.4

/10

Reviewed 26 week(s) ago

It's a good deal for those who want to go everywhere close by.

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L***y

Leisure

9.7

/10

Reviewed 27 week(s) ago

very friendly staff. luggage is lifted up when checking in and down when checking out. clean and comfortable room also quiet. Close to gurney plaza and tikus island by just walking. Although not getting breakfast but downstairs there is a typical Turkish restaurant if I'm not mistaken

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2 people find it helpful

L***y

Leisure

9.7

/10

Reviewed 28 week(s) ago

The hotel staff is very friendly and the room is very clean and comfortable. Access to everywhere is only on foot, making it easy to find a place to eat.

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