They can't offer the luggage deposit service after the check-out due to the new year vacation. It's quite annoying.
Robyn
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Slightly old world but nice and clean, friendly staff, clean room, lovely pool.
Luis
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Very friendly staff, well organized, and clean place. Only issue we had was that there is not an onsen for families, they’re all either male or female. Additionally, tattoos not allowed in the onsen.
Leah
with Partner
10.0
/10
Reviewed 398 week(s) ago
Hotels.com verified review
We were greeted by a warm and eager staff member who made recommendations on food and sights that were very helpful. It was relaxing to take an onsen morning and night after a full day of exploring. We enjoyed the immersion into Japanese hospitality from the breakfast buffet and very comfortable rooms.
Mandy
10.0
/10
Reviewed 427 week(s) ago
Expedia Group verified review
Excellent experience, the staff was fantastic, very accommodating, friendly. The food was excellent as well. The traditional Japanese experience was well worth it al.