Dear Mrs Ida A L P Warm's Greeting from ibis Styles Makassar Samratulangi... Thank you so much for the lovely review, We're thrilled to hear that our close proximity to the mall added some convenience and enjoyment to your husband's business trip. Striking that perfect balance between work and leisure is what we aim for. We look forward to welcoming him back to ibis in the future. Best Regards, Guest Experience Team

Dear Valued Guest, Warm greetings from ibis Styles Makassar Samratulangi Hotel. Thank you very much for your short review. We are pleased that you appreciated our convenient location in the heart of the city. We hope this convenient access made your visit even more meaningful. We look forward to welcoming you back again in the future. Sincerely, The Guest Experience Team

Dear Valued Guest, Warm greetings from ibis Styles Makassar Samratulangi Hotel. Thank you for taking the time to share your recent experience. First, please allow us to apologize for any inconvenience you experienced during the checkout process. We are deeply sorry about the misunderstanding regarding the stain on the bed linen which caused a delay in your travel arrangements. We understand that our internal coordination in distinguishing between old and new stains was inadequate, resulting in an unpleasant experience for you. We greatly appreciate your feedback regarding the need to inform us of room conditions in advance, and our housekeeping and front desk teams will take it seriously. We will thoroughly inspect rooms before guests check in. We hope to welcome you back again in the future with even better service. Sincerely, The Guest Experience Team

Dear Valued Guests, Warm greetings from ibis Styles Makassar Samratulangi Hotel. Thank you for taking the time to write a review. We are extremely proud that you chose our hotel. We are committed to maintaining the highest standards of cleanliness and comfort to ensure the satisfaction of all our guests. Thank you for your trust, and we hope to welcome you back again. Sincerely, The Guest Experience Team

Dear Mr. Fathan, Warm greetings from ibis Styles Makassar Samratulangi. Thank you for choosing ibis Styles Makassar as your accommodation. We are proud to know that our atmosphere can provide maximum comfort to those seeking privacy in the heart of the city. We hope your next visit will be an unforgettable memory, and we look forward to welcoming you back again when you visit Makassar. Sincerely, The Guest Experience Team

Dear Mr. Alexander T.C., Greetings from ibis Styles Makassar Samratulangi Hotel. Thank you very much for your positive review. We are proud to know that our standards of cleanliness, comfort, and service have provided you with a pleasant stay. We are committed to maintaining this quality for the comfort of all our guests. We hope to welcome you back again in the future. Sincerely, The Guest Experience Team

Dear Mr. Davy, From ibis Styles Makassar Samratulangi Hotel, we respectfully thank you for choosing to stay with us. We are delighted that you were comfortable and that our excellent central location contributed to a positive experience. We have received your comments regarding the variety of food and will incorporate them into our Food and Beverage team's performance evaluation. We look forward to welcoming you again on your next stay at ibis Styles Makassar Samratulangi Hotel. Sincerely, The Guest Experience Team

Dear Valued Guest, From ibis Styles Makassar Samratulangi Hotel, we would like to express our sincere gratitude for your review. We are delighted to hear that you felt comfortable with our friendly staff and were satisfied with the facilities, including the Wi-Fi connectivity. Your satisfaction is our top priority. We hope to welcome you back to ibis Styles Makassar Samratulangi Hotel again. Sincerely, The Customer Experience Team

Dear Ms. Sheila B.H., Greetings from ibis Styles Makassar Samratulangi. Thank you so much for your review. We are delighted to hear that Adi and Aldi provided you with the best service. We will pass on these compliments directly to them immediately. They will surely be inspired. We hope to welcome you back to ibis Styles Makassar Samratulangi again. Sincerely, The Customer Experience Team

Dear Valued Guest, ibis Styles Makassar Samratulangi Hotel would like to inform you that we appreciate your valuable feedback. We sincerely apologize that you felt neglected and that your request to change rooms was ignored. This was a serious error on our part. We have noted your concerns regarding the quality of breakfast and the odor in your room. We are committed to immediate improvements to enhance our service. We look forward to welcoming you again in the future when you visit Makassar. Sincerely, The Customer Experience Team

Dear Valued Guests, Warm greetings from ibis Styles Makassar Samratulangi Hotel. Thank you for choosing to stay with us. We are committed to maintaining the cleanliness and comfort of our rooms to welcome all guests, whether you are planning a long stay or need immediate accommodation. Thank you for your trust, and we sincerely hope to welcome you back to ibis Styles Makassar Samratulangi Hotel again. Sincerely, The Management

Dear Valued Guest, ibis Styles Makassar Samratulangi Hotel would like to inform you of the inconvenience caused by the noise from outside your room. We understand that peace and quiet are important to your quality of stay. We have shared your feedback with the management team to be used in evaluating and improving our facilities in the future. Thank you for your feedback. We sincerely hope to welcome you back to ibis Styles Makassar Samratulangi Hotel again. Sincerely, The Management Team

Dear Our Value Guest Warm's Greeting from Ibis Styles Makassar Samratulangi. Thank you for your kind review, We are thrilled to hear that you enjoyed our strategic location and found the room comfortable. We look forward to welcoming you back on your next visit. Sincerly Yours Guest experience Team

Dear Tri A., Warmest regards, Ibis Styles Makassar Samratulangi We appreciate you taking the time to write us a review. We are delighted to hear that your overall experience was positive and that you received excellent service from our staff. Customer satisfaction is our top priority. We look forward to welcoming you back to Ibis Styles Makassar Samratulangi in the future. Best regards, Management

Dear Mr. Hendrikte, Best regards from Ibis Styles Makassar Samratulangi. We appreciate you taking the time to write a review. We are very proud that you were satisfied with the feedback from our housekeeping team. Speed and accuracy of service are our top priorities to ensure you have a comfortable stay. We are very pleased with your overall positive experience. Thank you for choosing Ibis Styles Makassar Samratulangi when visiting Makassar. Best regards, Management

Dear Valued Guest, Warmest regards from ibis Styles Makassar Samratulangi. Thank you for your positive review. We appreciate your support and are glad that everything went smoothly. Your satisfaction is our top priority. We look forward to welcoming you back to ibis Styles Makassar Samratulangi. Sincerely, Management

Dear Valued Guest, Warmest regards, ibis Styles Makassar Samratulangi Thank you for choosing us as your first choice whenever you visit Makassar. We are delighted to know that our excellent location is a great help for your trip and thank you for your compliments about the comfort. We ensure that our guests have everything they need, including enough pillows for a good night's sleep. We look forward to welcoming you back to ibis Styles Makassar Samratulangi again. Best regards, Management

Dear Valued Guest, Warmest regards from Ibis Styles Makassar Samratulangi. Thank you for your review. We are very glad that you were impressed with our friendly staff and found your stay comfortable and relaxing. We look forward to welcoming you back to Ibis Styles Makassar Samratulangi when you visit Makassar again. Best regards, Management

Dear Mr. Rahmat R., Warmest regards, ibis Styles Makassar Samratulangi Thank you for your review. We are glad you felt comfortable and had easy accessibility assistance. Your comfort and easy accessibility are our top priorities. We look forward to welcoming you back to ibis Styles Makassar Samratulangi in the future. Best regards, Management

Dear valued guest, Thank you once again for choosing ibis Styles Makassar Samratulangi. We appreciate your positive comments regarding the hotel’s location and your recommendation for families. However, we apologize for the inconvenience you experienced during check-in and online booking. We sincerely regret that our team, especially the Front Desk Staff (FO), failed to provide you with the necessary assistance and understanding. Leaving you and your children waiting in the lobby without assistance or having their needs addressed was a huge mistake on our part. We fully understand your frustrations, especially that you were unable to check in. We promise to address your feedback as soon as possible and emphasize the importance of improving the service and capabilities of our staff. In particular, we will conduct thorough retraining to improve our problem-solving skills and understanding of our services, to prevent any recurrence. We sincerely hope that this incident will not make you hesitate to return to our hotel. We look forward to demonstrating our true service quality on your next visit. Best regards, Management