We stayed one night at Gradiali in Palanga with our toddler and overall we really enjoyed our stay. The staff were genuinely friendly and warm. Every interaction felt pleasant and welcoming and that truly made a difference. Check in was very busy with a long line and it did not quite feel like a 4.5 star spa experience at that moment. It felt more like a conveyor of arrivals. Maybe staggered check in times could help avoid so many guests arriving at once and make the experience feel calmer from the start. The only area that was not quite what we expected was the spa and pool zone. We went on a Wednesday evening thinking it might be quieter but it was very crowded. There was loud music playing and a class happening in the pool that could be heard throughout the entire area so everyone had to listen to it. For me a spa is a place to relax and unwind and unfortunately it did not feel very relaxing that evening. It felt more like a water park atmosphere. There is also a pizza place in the middle of the spa area. I understand it is probably meant to be convenient and family friendly but for me personally a fast food spot in the middle of a spa felt slightly off brand. Breakfast was average but there were plenty of options so perhaps I just did not choose the right combinations. On a very positive note, my husband had a Thai massage and he absolutely loved it. Huge compliments to the therapist as it was a real highlight of our stay. Overall we had a nice stay especially than

Room was clean, confirtable with a big balcony

Public area were fabulous but the room was tired and in need of a facelift. The receptionist on duty when we arrived was excellent - friendly and informative. That was not the case in the morning when we asked for a taxi to the airport - offhand and unhelpful.

It's my second time staying at this hotel. All superb apart from limited access to their pool/spa (which is fab!) - the new rule that came into place mid-July yet they failed to mention when advertising their rooms. As a returning customer with young family I would have liked to know this in advance. Hence four stars rating.

Best hotel in Palanga

not saw good

Beautiful location with easy access to Baltic sea, good breakfast, quality spa, and a nice rooftop restaurant!

Friendly stuff, amazing location 600m to the Baltic Sea, clean and nice hotel, great restaurant. Just perfect stay!

Perfect and very relaxing

This place is great! Guests can enjoy SPA, 4 different Saunas,Jacuzzi and Swimming pools! The breakfast is superb, lots of choices and very delicious. 5* star for the breakfast!

In general, we really liked this hotel, despite the fact that the room was not ready by 15.00, but we waited. When leaving, we were given an invoice without a receipt and we paid, after I checked and they counted one of the treatments that I did not do. We asked for a refund, for which we were told to go to the spa, at the spa we were told back to the reception... at the reception they gave us to fill out a form where there was no bank account, but the address and many other things had to be filed, To which we turned around and left, we didn’t have time for that. To take money it was quick but refund it take a time and for there fault. Be careful. And check your bill before paying.

We have stayed many times , but this time was not as good, we had a few problems with the room, one of the problems was the fridge which was very loud and kept us awake, when we reported it they told us they are a bit loud andvthey could turn it off, we said that was no good as we had things in it, in the end they offered us another room, and the fridge in that room was fine, but the staff this time did not seem very happy normaly they are happy and cant do enough for you, Also this time it was very dusty but that is because they are doing a lot of building work and must be expected, We will go back again, because in the past it has always been very good, may be this was just a one off, so lets hope everything is back to normal when we go again in the summer

Perfect

Very chilled spa hotel with excellent roof bar!

Hotel little out of town and not super convenient, but close to nice beach. Clean rooms but nothing in mini bar, No room service/ food or store open in the evening. Swimming pool and sauna advertised but only open in the evening for a few hours.

Terrible hotel. I had to pay up front for treatments that were cancelled by them. They have failed to refund me and don’t respond to my emails.

I know you can’t really expect much from such a small city but it’s 2019 and to have no decent vegetarian/vegan food on any of the menus (restaurant, buffet) is pretty sad. It’s a resort city attracting many tourists each year, not just Lithuanian seniors who don’t even know what’s a ‘vegetarian’. Also, kinda annoying the pool area is open only for 4hours a day which leaves all the hotel residents to try and squeeze in that small area in such a short period of time. We couldn’t use the sauna for quite some time because it was overcrowded, same goes to the pool. I’ve expected quite a high standard having paid 120€ a night at a junior suite which turned out to be very old looking (and not in a cute 80s way) with an old carpet and all that brown soviet furniture. Mini bar had no snacks either, which I’ve never experienced in a hotel. After reading the reviews and paying quite an amount, I thought we’ll come to a super nice place but my expectations were clearly too high. But not even sure if anything better can be found in Palanga

Quite place away from noisy attraction street in Palanga.30 min. walk to restaurants and shops.

Very close to the woods and secluded part of the beach. Hotel staff were extremely helpful - did everything they could to make our stay enjoyable and easy.

Clean, friendly, quiet hotel with good spa facilities, I met a friend had a few hours to kill and had some very reasonably priced treatments at the spa, the spa has modern facilities and I recommend the head, neck and pressure bath treatments. They also have cheap hair laser treatments if you interested