Basically the only complaint is about the staff. Not friendly at all. Always we felt leflt aside with the service. The one thing that really upset us was when our child (5 year old) broke a small plate and they tried to charge us that. After spending hunders of dollars, they wanted to charge us 8 PEN (about 2.5 USD).
That being said, due to unfriendly staff, we cannot recommend this hotel.