Their Google pin location is not correct. Caused me additional hour of driving in the night in foreign city. When I called them for directions, they knew the pin location wasn't correct.
I was requested to call Expedia customer service at the check in counter because they couldn't get the Expedia credit card working for my reservation. Receptionist told that this problem was happening a lot... It was the first time for me after 5 years using Expedia services around the world.
Same night, I was told that there is no food available at the hotel and I could only purchase beverage.
There was no hot water at the shower in my room. The vegetables served for the breakfast were not fresh at all. I saw cauliflower was moldy and requested server to replace it.
Totally disappointed with Best Western quality in Buraidah, Saudi Arabia.