Overall Ratings & Reviews Best Western Hotel Mariacki

Centrally located. Staff very helpful and friendly

Extremely clean hotel

male staff at night not very helpful. room very nice. a bit of cultural shock to see 2 single size comforter on one king bed.

The sample of beers

Really nice room friendly staff. The food was out of this world.

Lovely hotel right in the city centre. Friendly staff, very clean and quiet, modern, well equipped. Great brewery/restaurant on site. We had a great stay and recommend the hotel to others.

the hotel is in good condition and located well. The reception is friendly as well, but if you have pending work with the reception, it will be forgotten and not be done as soon as you leave the hotel. I had my points not registered, they told me it was registered. The invoice would be put and sent to me with the correct company address, but that is forgotten as well.. I called today 2 times, nobody picks up.

The staff was amazing and super helpful !

Loved it

Located in a great area, very close to the main train station, Spodek, restaurants and shopping center.

Excellent and Friendly

Great location although was noisy in early hours due to v late night revellers. Food and beer in hotel excellent

Property is located in the heart of Katowice. A lot of restaurants, bars, clubs and cafes nearby. You can find very good food in hotel’s restaurant. Must try a beer which they produced in mini brewery located in their restaurant!

nice clean hotel, great breakfast, limited access to internet if you have multiple devices

This is a great hotel. Unfortunately, because they were overbooked, I was allocated a single so-called deluxe single bed room. I repeatedly told the hotel that I did not consider this to be an upgrade. I was unable to speak with the manager for the following three days. Various reasons were given for unavailability. I did receive an email from the head receptionist telling me that I had extended my stay three times using different booking systems. I don’t know why it felt like I was being blamed for the overbooking problem. I was actually criticised for making bookings at the hotel and extending my stay. I found the whole thing quite unpleasant and bizarre. I was offered a free breakfast. I don’t think the head receptionist quite understood that when somebody wants a large room, a breakfast is not a substitute. I highly recommend the hotel facilities. I can’t honestly recommend the food or the service in terms of reception/booking. I have previously recommended this hotel, and I don’t think people will be disappointed in the facilities.

The staff at this hotel are really charming The hotel is very well designed. It’s located in a pedestrian area but that’s not a problem for taking Uber or getting around. I didn’t find noise to be an issue. However I stayed on the upper floors. The soundproofing within the hotel is excellent. Good wifi, TV , air con I would certainly choose this hotel over any others. I have stayed in in Katowice over the past 10 years. The only thing I would really want is a refrigerator and room service, but, this is a relatively budget hotel. Certainly the best Best Western I have ever stayed in.

Excellent service, outstanding staff and friendly, nice room

We loved our stay here and plan to return.

Super stay. Love the location,staff, room, beer from their brewery and more.