Liked everything

Great hotel! Modern & stylish, lovely staff, comfortable rooms, great beds and showers. Also a cute rooftop cocktail bar. Only feedback is that lighting is very dim and it was impossible to do makeup in the evening- bring your own LED mirror if you want to do your face.

Modern hotel, perfectly clean, location was perfect. Many bars and restaurants in close proximity. Staff helpful and polite. Breakfast was exceptional. Overall probably one of the best hotels I’ve stayed in.

Rooms are comfortable, great location, helpful staff, and good food. Wonderful property.

Overall, the hotel itself is great - excellent location, rooms, and cleanliness 👌 I also really like the idea of having a coffee machine available downstairs. However… there is a big BUT when it comes to the spa - or rather, the saunas. We took the lift down to the “spa” area (we just guessed it's there) and were met by… no one. There was already another guest there, just as lost as we were, and a couple of hotel staff standing nearby, chatting and completely ignoring us while we were clearly trying to figure out where to go. The other guest asked for help and was met with an offended reaction and finger-pointing, being told to go “behind the door”. Behind that door was simply a corridor with more doors (!). When we finally asked ourselves if they could explain where the saunas were, the response was again finger-pointing and “it’s there, I told you”. Only after pushing did we get vague, pointed directions toward changing rooms and sauna areas - still with no real explanation. Just finger-pointing, short answers, and lots of confusing signs on walls and doors. Honestly, this is not acceptable at any level of hotel. When we raised the issue at reception, we were simply told that they “don’t have staff downstairs”. My point is: whoever we encountered there was staff, and they were dismissive, disrespectful, and completely unhelpful. I get that the spa is separate, but experiences like this reflect very poorly on the hotel itself and leave a bad impression.

Excellent help

Friendly staff, clean cozy room, very nice restaurant and delicious breakfast!

Everything is great. The staff is nice and helpful.

I didn't have breakfast but dinner excellent.

The hotel was supreme, the

Excellent all around.

Room was impeccable, sauna and a provided Tuesday body scrub were amazing! Points take away for non-textile sauna- not everyone is comfortable naked in public. Amazing choice of tea and coffee in the lobby, restaurant seems very nice. Amenities in the hotel are great and points for pads and tampons in the boxes provided- huge plus!

Very neat, lovely staff, great location.

Very nice place, good rooms and a huge breakfast selection. The only thing to watch is that prices swing quite widely. When they are low it is very good value for money. It is also within walking distance of Warsaw Central station.

Wonderful hotel and friendly staff!

Perfect

Couldn’t fault it!

Very clean and heated bathroom floor.

I’m really glad we chose to stay at Puro. The location is fantastic—very walkable and close to everything in the Centrum area, all the way down to the Old Town. There are plenty of great restaurants and places to eat just steps away from the hotel. Our room was comfortable and well-designed. The only feedback I have is that there wasn’t enough space to store our clothes. We stayed for a week in November and brought quite a bit with us. Keeping everything in our suitcases wasn’t ideal, especially since there wasn’t much room to place the luggage except on the bed. Overall, it’s a very nice hotel. The staff spoke English, which made communication super easy. I would definitely consider staying here again.

위치, 청결함, 서비스, 편안한 구스 이불까지 모든 면에서 완벽한 호텔이었어요. 다음에 바르샤바에 온다면 다시 꼭 방문하고 싶어요.